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Access & D/deaf Customers

Access At Download

At Download we aim to create an event that’s truly accessible for all, which is why – for the past 15 years – Festival Republic (who own and operate Download Festival) have been working in close partnership with Attitude is Everything to achieve this goal.

A charity set up to help improve deaf and disabled people’s access to live music, as well as to support the music industry in making live music events more accessible, Attitude is Everything started life as a pilot project in 2000, growing into a fully independent charity which is now part of the Arts Council England’s National Portfolio of organisations.

Download Festival has a dedicated Access Team working all year round to constantly improve the experience for access customers. Our team can be found at the festival itself, working alongside Attitude is Everything volunteers who run the information tent within the Access Campsite.

Applying For Access

In order to provide the best possible experience, we ask that everyone who wishes to use the Access facilities at Download complete and submit an Access Requirements Form prior to arriving on-site.


Our 2023 Access Requirements Form is not yet open. Sign up to our Access Mailing List to be notified when it opens.

Required Documentation

When applying for access at Download we ask that you provide one of the following forms of documentation which will act as evidence of your requirements. Without this documentation we will be unable to grant you access, or provide complimentary PA Tickets.

Please note: If you are on the Festival Republic access database (i.e. have previously applied and had an application approved within the last three years) you will not need to re-supply documentation.

Accepted forms of documentation are

  • DLA (Care and / or mobility)
  • PIP (Personal Independence Payment)
  • A Medical professionals letter (To be reviewed case by case)
  • Armed Forces Independence Payment
  • War Disablement Pension
  • D/deaf or blind registration
  • The Nimbus Access Card
  • Blue Badge (Permitted for parking requests only)

If you do not have one of the forms of documentation listed above, please contact us and we’ll be able to advise further. Alternatively, if you do have required documentation but are unable to include it in your application, please state you will forward it to us (by email, fax or post) in the ‘Additional Notes’ box on the form.

All submitted documentation is kept strictly confidential and securely destroyed after processing.

Access Database

Whilst submitting your application form, you can choose to join Festival Republic’s Access Database. By doing so, once accepted a first time, you will not need to resubmit documentation for a further three years and will automatically be pre-approved for access at our festivals.

Please note: Once approved we will only retain your name and email address. We will never use your information for any other purposes (unless specifically stated) or share this with any third parties.


We aim to process all applications within 4 weeks of customers submitting an Access Requirements Form; however, due to demand, this is not always possible.

Once your application has been approved we will send a confirmation email, detailing the facilities you have requested access to, and confirming your PA Ticket (if applicable).

Nearer the event successful applicants will also be sent an email containing a downloadable Access Guide.

Access Guide

Everyone who successfully applies for access at Download will be sent an Access Guide (via email) prior to the event, including detailed access information.

The Access Guide will include:

  • Arrival Information
  • Site Changes and Updates
  • Access Maps (including route distances, charging points, accessible toilet and platform locations and more)
  • Opening Times
  • Access Facilities and more

We recommend saving and printing a copy of the Access Guide for your own reference (once available). No hard copies will be available on-site.

Access Guide 2022

Arena Walkthrough Video

Campsite And Village Access Walkthrough Video

Sensory Video

Static Images Of Village And Campsite

Companion / Personal Assistant (PA) Tickets


If a customer is unable to attend Download Festival without the support from a Companion/PA then we will provide an additional ticket at no extra cost.

You can apply for a Companion/PA Ticket when completing your Access Application Form.

Please note:

  • You do not need to purchase a Companion/PA Ticket, however Access Customers will need to purchase a ticket for themselves before applying. We are unable to refund tickets purchased for Companion/PAs.
  • Companion/PA Tickets are provided on the expectation that Companion/PA’s are willing and able to assist you throughout your visit, and would be available and able to help you in the event of an evacuation.
  • Companion/PA Tickets must be applied for via the Access Requirements Form, and can only be approved by members of the Access Team.
  • As Companion/PA Tickets are complimentary they are not valid for any current or future Download Loyalty Scheme. Companion/PA Ticket holders will therefore be unable to apply using their ticket, however Access Customers (who have purchased a valid Weekend Ticket) can.

Child (under 12)

If a child under the age of 12 (aged 11 or younger) at the time of the event requires a PA Ticket, please contact us directly so we can advise.

Arena Facilities

Accessible viewing platforms and toilets are provided within the Arena at Download. These are controlled by a wristband system, and managed by the Access Arena Manager. To ensure they run smoothly, each location has its own team of stewards and security.


Accessible Viewing Platforms can be found at all stages within the Main Arena, as well as at the Doghouse located in the Village.

All platforms have ramp access, wheelchair accessible toilets and charging points. Limited seating is also available at each platform, however access customers are welcome to bring their own (where space allows).

As platforms have a limited capacity these are strictly for access customers, plus one (1) companion.

We operate our platforms on a first come, first served basis and, whilst we try to ensure that we have sufficient space for everyone, demand varies by artist and at times there may be a wait.


Wheelchair accessible and standard toilets are located at all of our viewing platforms.

Access Campsite (Tents)

If attending Download Festival for the weekend, Access Customers can apply (via our Access Requirements Form) to stay in our Access Campsite containing additional Access facilities. By locating these facilities in one campsite we can ensure that they are serviced, cleaned and maintained regularly.

The Access Campsite is located as close as to the Arena as possible to the Arena, staffed 24 hours, and where our Access Team are based. Customers can drive into our campsite to unload.

Campsite facilities include:
  • Wheelchair accessible toilets and showers
  • A Changing Places Unit featuring a changing bed, a toilet, sink and a hoist. Please be aware that access customers must bring their own sling. This unit is not for sleeping.
  • Standard toilets and showers
  • Drinking water points and accessible sink
  • Waste-disposal point
  • Electrical points for charging wheelchairs or mobility scooters
  • Fridge for secure medication storage
  • Campsite hub and information (where our Access Team are based)


As well as you and your PA, we also allow up to two friends to camp with you  in the Access Campsite (a maximum of 4 people including you). You must register the number of your group during the application process so that they are issued with the appropriate wristbands to access the Access Campsite.

Access Campervan Field

In 2020 we announced that the Access Campervan Field would be moving to a new location separate to the Access Campsite – a move we plan on honouring for Download 2022 (exact location coming soon!).

Benefits include:

  • Flatter, grassier land – Better suited for accessibility
  • From here, all routes to the Arena and Village are either on tarmac or concrete.
  • The space is larger, so we can accommodate more campervans and caravans.

Plus, if you’re an Access customer camping in this new area you will still be able to visit the Access Campsite (a short distance away) at all times throughout the festival.

Facilities include:
  • 9m x 7m  pitch for each campervan/caravan (everything must fit into this space)
  • Accessible Showers and Toilets
  • Changing Places Unit
  • Wheelchair charging tent
  • 24-hour Campsite Manager, Security and Stewards
  • Customer Check-In and Information point –  so you can collect all of your wristbands and our team can help you with any questions or queries you may have
  • Refrigerated storage for medication
  • Sink and Waterpoint
  • Campervan waste tank

Please note:  No charging point lockers available in this campsite. Power hookups are also not included.

If you would like to stay in a Campervan then please request this on your Access Requirements Form, a link will be sent to you once your application has been approved.

Travel and Arrival


We strongly advise planning your journey before leaving for Download. Specific travel information will be sent out via email to Access customers prior to the event.

If driving please be wary that road restrictions directing traffic to specific car parks (including our Access Car Park) will be in place during the event. Please follow the temporary road signs, rather than sat nav near Donington Park.

For those travelling by public transport, please refer to the Travel Section of this website for more information.

Access Car Park

Download Festival has a dedicated Access Car Park located close to the Access Check-In and Campsite. If you require use of this car park you will need to apply for Access Parking (via the Access Requirements Form)

Please note:
  • Blue Badge Holders must register with the Access Team to get an Access Parking Pass.
  • Access parking is free of charge, but only when applied for in advance.
  • Parking in the accessible car park is limited, so friends and family arriving in separate vehicles will not be able to use this car park. Instead we recommend they use one of our other car parks by purchasing a Parking Pass.


If you are being dropped off at / picked up from Download, you can apply for a Drop Off Pass through our Access Requirements Form. This will allow entry into the Access Car Park and Campsite.

Shuttle Service

A free shuttle service is provided to and from the Travel Hub (located next to the Access Car Park) and Access Check-In (located in the Access Campsite)

D/deaf Customers


British Sign Language interpretation services will be available at the festival, with a team of interpreters based in our Deaf zone information tent. Schedules will be included in the event Access Guide.

A performance interpreting service will be provided by fully qualified interpreters from Performance Interpreting.


A hearing loop is installed at the Disabled Access Check-In.

Other Information


Please note that our Access facilities are unable to cater for people with temporary impairments such as broken bones, healing injuries or pregnant women.

If you have a temporary impairment, please be aware that there will be a lot of walking at Download. Chairs are allowed into the festival.

Effect Lighting

Smoke machines, strobe lights, lasers, fireworks and other effects may be in use at this event. Anyone affected by these should bear this in mind.


If you need to bring medication with you, we recommend bringing a copy of your doctor’s letter or prescription. Please keep medication in its original boxes. There will also be a fridge available if you require cold storage for your medication.


Medical and Welfare Facilities are available 24 hours and can be located in the Arena and Campsites (clearly signposted) . Doctors, paramedics, first aiders and fully equipped ambulances are based at all our medical facilities, along with contacts for local pharmacies and emergency dentists.


Security and Stewards are on hand in the Arena and in the Campsites.

They have been briefed to offer information, help and support. If you are unwell or require assistance, please approach a member of the Security and Stewarding Team who are clearly identifiable by their numbered tabards/shirts.

In the instance of a site evacuation please ensure that your PA is aware that they are your main point of assistance in an emergency evacuation. Security and stewards located near the viewing platform will assist in moving everybody to a place of safety.


Download Festival is an outdoor event taking place at Donington Park on a mixture of grass, gravel and hard standing pathways. The Access Campsite is situated on grass, with hard standing pathways, whilst the Main Arena and Village is situated entirely on grass.

It is important to be aware that during inclement weather some parts of the site may be muddy, water-logged or dusty, and may be difficult to navigate around.

The majority of our Access Viewing Platforms are uncovered so please dress appropriately, and for all weather conditions.

Contact Info (Access)

If you require further assistance or information that cannot be found on the website, please contact the Access Team via:

  • Email:
  • Post: Access Team, Festival Republic, 30 St John Street, London, EC1M 4AY
  • Phone: 0207 009 3490
  • Fax: 08700949100

Office opening times are: 10am – 6pm, Monday to Friday.

Please note: we aim to respond to all email enquiries within two working days, however this may take longer during busy times.