At Liquid Death Presents Download Festival, we aim to create an event that is accessible for all our customers.
Liquid Death Presents Download Festival has a dedicated Disabled Access Team working all year round to assist customers with disabilities. Members of the Disabled Access Team will also be present on site in both the campsite and the arena throughout the festival.
Customers who wish to apply to use the access facilities at Liquid Death Presents Download Festival must complete and submit an Access Application Form prior to arriving on-site.
If you or anyone in your party is on the Guest List and has access requirements, please apply for the facilities you require. You do not need to wait to be approved as a Guest before you apply for access.
Applications for 2024 are not yet open. To be notified when applications open, please sign up for the Access Mailing List.
When applying for access at Liquid Death Presents Download Festival, customers need to provide one of the following forms of documentation which will act as evidence for your requirements.
Without this documentation, we will be unable to grant you access or provide PA/Companion Tickets
Please note: If you are on the Festival Republic access database (i.e., have previously applied and ticked yes to join our database when you were approved within the last three years) you may not need to re-supply documentation.
Accepted Documentation
· DLA (Care and / or mobility)
· PIP (Personal Independence Payment)
· A Medical Professionals letter (to be reviewed case by case)
· Armed Forces Independence Payment
· War Disablement Pension
· D/deaf or blind registration
· The Nimbus Access Card
· Blue Badge (Permitted for parking requests only)
No Documentation
If you do not have one of the forms of documentation listed above, please contact us, and we will be able to advise.
Alternatively, if customers have the required documentation but are unable to include it in their application, they can be submitted by email or post. Please see the Additional Notes section on the application form.
Whilst submitting their application form, customers can request to join the Festival Republic Access Database. Once accepted, it is not necessary to resubmit documentation for three years.
Customers still need to complete the Access Application Form for each show they are attending, however, they will be pre-approved for access at our festivals so long as their requirements remain the same.
Please note: Once approved, we will only retain your name and email address. We will never use your information for any other purposes (unless stated) or share this with any third parties.
If a customer is unable to attend Liquid Death Presents Download Festival without support from a PA/Companion/, then we will provide an additional ticket at no extra cost.
Customers can apply for a PA/Companion Ticket on the Access Application Form.
Please note: Before applying for a PA/Companion Ticket customers must buy their own ticket.
Customers should not purchase a ticket for their PA/Companion.
We are unable to refund tickets purchased for PA/Companion.
The PA/Companion must be willing and able to perform all requirements as needed by the access customer and must provide assistance to the customer during the unlikely event of an evacuation or other emergency.
If a child or teen requires a PA/Companion Ticket, please purchase a ticket for the child and an accompanying adult ticket holder (as per T&Cs). You can then apply for a PA/Companion ticket.
If customers are unsure which ticket type to purchase, please contact the Access Team and we will advise.
If you are staying in RIP camping or Rock Retreat, please ensure both the access customer and the PA/Companion have purchased tickets for the same RIP or Rock Retreat campsite.
If staying in a RIP or Rock Retreat accommodation, please ensure the accommodation is large enough to host your party and PA.
As RIP and Rock Retreat tickets include Arena Only, once approved for a PA, the RIP team can then provide a partial refund equivalent to the cost of an Arena Only ticket.
Please contact the RIP team if you are unsure which ticket you need to purchase.
Accessible Viewing Platforms
Accessible viewing platforms (AVP) are provided within the Arena. These are managed by the Disabled Access Arena Manager supported by a team of stewards and security.
All AVPs have ramped access, wheelchair-accessible toilets, and charging points. Limited seating is also available at each platform; however, access customers are welcome to bring their own (where space allows).
As AVPs have a limited capacity, these are strictly for Access Customers and their PA/Companion. If customers have several people attending the festival with them, they can swap their PA/Companion access to the AVP throughout the festival.
Ask a member of the check-in team how this works when you collect your wristbands at the event.
We operate the AVPs on a first come, first served basis. Whilst we try to ensure that we have sufficient space for everyone, demand varies, so there may be a wait as we operate a 1-in-1-out policy when at capacity.
Accessible Toilets
Wheelchair-accessible and standard toilets are located at our accessible viewing platforms.
Access Lanes
At Liquid Death Presents Download Festival, we will provide dedicated access lanes for customers to get in and out of the Arena without having to queue at the Arena Entrance.
We also have dedicated access lanes at each main bar. This section of the bar has a lowered counter and bypasses the main queuing system.
If you are not sure what to expect at Liquid Death Presents Download Festival, we have an arena tour video from 2022 here to help give you an idea of what you might anticipate. (As this was filmed in 2022 there my be some layout changes).
Weekend Customers can apply (via the Access Application Form) to stay in our dedicated Disabled Access Campsite.
This campsite is located close to the Arena, staffed 24 hours, and it is where the Access Team is based.
Campsite facilities include:
· Wheelchair-accessible toilets
· Wheelchair-accessible showers
· A Changing Places Unit featuring a changing bed, a toilet, sink, and a hoist. Please be aware that access customers must bring their own sling. This unit is not for sleeping.
· Standard toilets and showers
· Drinking water points and accessible sink
· Waste-disposal point
· Electrical points for charging auxiliary aids such as wheelchairs, mobility scooters or hearing aids
· Fridge for secure medication storage
· Campsite hub and information (where our Access Team is based)
By locating these facilities in one campsite, we can ensure that they are serviced, cleaned, and maintained regularly.
Party Size
As well the PA/Companion, we also allow up to two friends to camp with customers in the Disabled Access Campsite (a maximum of 4 people including the customer).
Customers must register the number of their group at the application stage, so their group are issued with the correct wristbands to access the Disabled Access Campsite.
Campervans
We can accommodate a limited number of campervans in the Access Campsite. To bring a campervan, please select this option in your application. We will then email you the link to purchase an Access Campervan Ticket.
Do not buy a General Campervan as tickets cannot be transferred over to the accessible campsite.
Please note: Campervan Tickets are supplementary to your festival ticket.
BSL Interpreting Services
A British Sign Language performance interpreting service will be provided on request by fully qualified interpreters from Performance Interpreting.
Please make sure you request this service on the Access Application Form.
Customers who have requested the service will be contacted by the interpreting team to get an understanding of which performances they would like covered; this is not guaranteed and subject to change; however, helps the team draft an interpreting schedule.
Full performance interpreting schedules will be included in our Access Guide, along with details and the location of our information and welfare service available for D/deaf customers at Liquid Death Presents Download Festival.
Hearing loops
Hearing loops will be installed at the accessible check-in and at some of the platforms in the Arena. Exact locations will be shown in the Access Guide.
Travel
Specific travel information will be sent out by email to Access Customers prior to the event.
If driving, follow event signage to the Access Car Park – do not use Sat-Nav.
Disabled Access Car Park
Liquid Death Presents Download Festival has a dedicated Disabled Access Car Park located close to the Access Check-In and Campsite. If you require the use of this car park, you will need to apply for Access Parking (via the Access Application Form)
Customers can drive into the campsite and unload their belongings before returning their car to the designated car park.
Please note: Blue Badge Holders must register with the Access Team to get an Access Parking Pass.
Access parking is free of charge but must be applied for in advance.
Parking in the Disabled Access car park is limited, so friends and family arriving in separate vehicles will not be able to use this car park. They must buy a Parking Pass for the general car park.
Drop off Pass
Customers being dropped off at and picked up from Liquid Death Presents Download Festival, can apply for a Drop-Off Pass through our Access Application Form.
This pass allows customers to be driven into the campsite and unload their belongings and picked up after the festival. This pass does not permit parking on site.
If customers require secure refrigerated medication storage, they should request this on the Access Application Form. You can find the form in the Applying for Access tab.
Customers who have applied and been process for Disabled Access will be sent a Disabled Access Guide (via email) prior to the event.
The Disabled Access Guide will include arrival information, site changes and updates, access maps (including route distances, charging points, accessible toilet, and platform locations, etc), opening times, access facilities, and more!
We recommend customers save, or print if preferred, a copy of the Access Guide for their reference.
No hard copies will be available on-site and mobile service can vary.
Effect Lighting
Smoke machines, strobe lights, lasers, fireworks, and other effects may be in use at this event. Anyone affected by these should bear this in mind.
Temporary Impairments
Please note that our Access facilities are unable to cater for people with temporary impairments such as broken bones, healing injuries or pregnant women.
If you have a temporary impairment, please be aware that there will be a lot of walking at Liquid Death Presents Download Festival.
Medication
If you need to bring medication with you, we recommend bringing a copy of your doctor’s letter or prescription. Please keep all medication in its original boxes. There will also be a fridge available if you require cold storage for your medication.
Medical and Welfare
Medical and Welfare Facilities are available 24 hours and are located both in the Arena and Campsites.
Doctors, paramedics, first aiders, and fully equipped ambulances are based at all our medical facilities, along with contacts for local pharmacies and emergency dentists.
Security and Stewards
Security and Stewards are deployed in both the Arena and the Campsites.
They are briefed to offer information, help, and support.
If you are unwell or require assistance, please approach a member of the Security and Stewarding Team who are clearly identifiable by their numbered tabards/shirts.
In the unlikely instance of a site evacuation, please ensure that your PA/Companion is aware that they are your main point of assistance in an emergency.
Security and stewards will assist in moving everybody to a place of safety.
Ground Conditions / Weather
Liquid Death Presents Download Festival is an outdoor event and has some sloping grass areas that are steep in sections. Some grassed areas are large with no solid pathways or hard ground.
It is important to be aware that during inclement weather, some parts of the site may be muddy, water-logged, or dusty and may be difficult to navigate around.
Access Viewing Platforms are not covered so please dress appropriately and for all weather conditions.
Post: Access Team, Festival Republic, 30 St John Street, London, EC1M 4AY
Office opening times: 10am – 6pm, Monday to Friday.
Please note: We aim to respond to all enquiries within two working days; however, can take longer during busy times.