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Information

Read up on all the essential info for Download Festival 2019 covering everything from tickets to travel and much more!

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Disabled Access

Disabled Access Campsite Campervan Terms & Conditions

If you are intending on bringing a Campervan or Motorhome then please make a note of this in your application form.

Once you have been approved for Disabled Access we will send you a link to purchase a campervan pass for the Disabled Campsite.

There will be a limited number of spaces available and they will be sold on a first come first serve basis.

Please do not buy a general campervan pass this cannot be exchanged.

How To Apply

To apply for Disabled Access at Download 2019 you must first purchase a standard Festival ticket HERE for however long you wish to attend. We then ask you to apply for the Disabled access facilities and your PA TICKET (at no additional charge) via our online Application form.

Please note applications forms are not yet open or available, please email us to be notified when applications open.

We ask customers to apply to ensure that we have the correct level of accessible facilities – these include accessible toilets and showers, viewing platforms, HDUs, accessible parking passes and drop off passes.

PA (Personal Assistant)– 2 4 1 ticket Scheme

If you are unable to attend the event without a PA then we can provide an additional ticket at no extra cost. Customers wishing to apply for a PA Ticket should buy their own ticket but not one for their PA.

You will then need to apply for a PA ticket via our 2 for 1 scheme via our application form.

If you are not offered a ticket for your PA our team can advise on the procedure.

Please see our terms and conditions for a detailed list of documentation we accept when approving PA tickets.

Please note applications are not open, please email us to be notified when applications open.

 

Access Requirements Form

COMING SOON.

The 2 for 1 PA Ticket scheme and the Access requirements form will be available soon. If you would like to be added to our mailing list to be notified when our application goes live, please email us on:  [email protected]

Please do not buy a ticket for your PA as this cannot be refunded, if you are unsure about your eligibility for the scheme please read the Terms and Conditions section or contact the Access team for advice.

Terms and Conditions for Disabled Access

Unless you are on the Festival Republic database, it is mandatory to provide one of the following forms of supporting documentation with your completed form as evidence of your requirements and to grant a complimentary PA ticket:

·        Any level of DLA

·        Any level of PIP

·        Medical Professionals letter

·        Armed forces Independent payment

·        War Disablement Pension

·        D/deaf or blind registration

·        Nimbus Access Card

·        Blue badge – only accepted as adequate evidence for parking/drop off access

Submit your documentation with your application form. All documentation is kept secure and destroyed securely after processing. If you wish to join Festival Republic’s access database, then please indicate so on your application.

The database means that for 3 years, you do not need to submit further supporting evidence with any application as you will be pre-approved for all our festivals. Please note once approved we only hold your name and email details and we never share your information with any third parties.

If you unable to include your documentation please state in ‘Addition Notes’ that it has been forwarded either by fax, email or post.

Arena Facilities

Viewing Platforms & Areas
The viewing platforms and viewing areas are for Disabled Access Customers with mobility issues, wheelchair users, those unable to stand for long periods and people who struggle with being in crowds.

Access to the platforms and toilets is controlled via a wristband system. You can apply for access to these on the Access Requirements Form

All platforms have wheelchair accessible ramps and have accessible toilets. Seating is provided on a first-come, first-served basis but you are welcome to bring your own folding chairs in with you.

At some stages, there will also be viewing areas, please check the Access Guide for these locations.

Charging Points
Wheelchair and mobility scooter charging points are available in the arena at some of the viewing platforms and in the Disabled Access Campsite. Full details are contained in the Access Guide

Toilets

Wheelchair accessible toilets and standard toilets will be located at each of the viewing platforms. You can apply for the use of this facility in your Access Requirements form.

D/deaf CUSTOMERS

Hearing Loops
There will be hearing loops onsite at the Disabled Access Check-In and at some of the platforms in the Arena. Exact locations will be shown in the Access Guide.

BSL Interpreting

A British Sign Language interpretation service will be available.  To gain access to the BSL Service please complete an Access Requirements Form. Schedules will be added to the Access Guide.

Disabled Access Campsite

The Disabled Access Campsite is available to customers who require Accessible Facilities. By locating these facilities in one campsite we can ensure that they are serviced, cleaned and maintained regularly. You can apply to camp here by completing an Access Requirements Form.

The campsite is located close to the arena and there will be staff from the Access Team based here 24 hours a day. There will also be security personnel and stewards based in the campsite.

Disabled Access Campsite Facilities:

  • ·        Wheelchair accessible unisex showers and toilets
  • ·        HDU with a raised bed and a hoist above. We do not provide hoist slings so please bring your own slings.
  • Standard toilets and showers
  • Fresh water points and accessible sink
  • Waste-disposal point
  • Electrical points for charging wheelchairs or mobility scooters
  • Fridge for secure medication storage

Party Size

As well as you and your PA/Carer, we will allow two friends to camp with you. You must register the number of your group during the application process so that they are issued with the appropriate wristbands to access the Disabled Access Campsite.

Disabled Campsite Campervans/Caravans

We can accommodate a limited number of campervans in the Disabled Access Campsite. To apply to bring a campervan please select this option on your Access requirements form, once your application has been approved a link will then be sent to you so you can purchase your supplementary pass.

Please do not buy a General admission campervan pass.

Please note applications are not open, please email us to be notified when applications open.

Access Guide & Map

We produce a free Access Guide. It contains maps, details and locations of facilities, distances between attractions and other helpful information.

It will be featured here 2 weeks before the Festival and on our App.

Accessible / Blue Badge Parking

Disabled Access Car Park

We have a dedicated Disabled Access Car Park, close to the Disabled Access Check-in and Campsite. You need to apply for disabled access parking by completing the Access Requirements Form. Blue Badge holders must register with the Disabled Access Team to get a Disabled Access Car Parking Pass.

Disabled parking is free of charge but only when applied for in advance.

Parking in the accessible car park is limited so friends/family arriving in separate vehicles will not be able to use this car park and we advise they buy a general admission Parking ticket HERE.

PICK UP AND DROP OFF PASS

If you are arriving by car but you are being dropped off and picked up please apply for a Drop Off Pass. This will allow entry to the Disabled Access Car Park.

Welfare & Assistance

MEDICATION

If you need to bring medication with you, we recommend bringing a copy of your doctor’s letter or prescription. There will also be a fridge available if you require cold storage for your medication.

MEDICAL AND WELFARE

Medical and Welfare Facilities are available 24 hours and are located in the Arena and in the Campsites. There are doctors, paramedics, first aiders and fully equipped ambulances based at the medical facilities. The medical facility would also have contacts for local pharmacies and emergency dentists.

SECURITY AND STEWARDS

Security and Stewards are also on hand in the Arena and in the Campsites.

They are briefed to offer information, help and support. If you are unwell or require assistance please approach a member of the Security and Stewarding Team.

Arriving on Site

Please check the pre-event information you are sent by the Access Team. You will receive this information a week before the Festival. It will have specific information on what to do when you arrive onsite.

Public Transport

Travel information pages will be updated on the website closer to the Event.

Temporary Impairments

Please note that our Accessible Facilities cannot cater for people with temporary impairments such as broken bones, healing injuries and pregnant women.

If you do have a temporary impairment please be aware that there will be a lot of walking to get around the festival and there are not many places to sit.

Attitude is Everything

Attitude is Everything is a charity set up to improve Deaf and disabled people’s access to live music. We have been working in partnership with them for over 15 years.

Attitude is Everything volunteers run the Information Tent in the Disabled Access Campsite. If you would like to join this team please contact *********.

Attitude is Everything supports the music industry to make live music events more accessible. Having begun as a pilot project in 2000, they are now a fully independent charity and part of Arts Council England’s National Portfolio of Organisations.

Contact Us

Although the website does contain a lot of information we do understand that some customers will need to contact us directly.

In all correspondence please note which festival you are planning to attend.

Post: Access Team, Live Nation/Festival Republic, 2nd Floor, 19-25 Argyll Street, Soho, London, W1F 7TS, United Kingdom

Email: [email protected]
The office is open from 10am – 6pm Monday to Friday. An answer machine will be available outside of these hours. Please remember to leave your phone number or email address.

Fax: 08700949100 (for attention of Access Team)