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Access & D/deaf Customers

Access At Download

At Download we aim to create an event that’s truly accessible for all, which is why – for the past 15 years – Festival Republic (who own and operate Download Festival) have been working in close partnership with Attitude is Everything to achieve this goal.

A charity set up to help improve deaf and disabled people’s access to live music, as well as to support the music industry in making live music events more accessible, Access is Everything started life as a pilot project in 2000, growing into a fully independent charity which is now part of the Arts Council England’s National Portfolio of organisations.

Download Festival has a dedicated Access Team working all year round to constantly improve the experience for Access customers. Our team can be found at the festival itself, working alongside Attitude is Everything volunteers who run the information tent within the Access Campsite.

Applying For Access

In order to provide the best possible experience, we ask that everyone who wishes to use the Access facilities at Download complete and submit an Access Requirements Form prior to arriving on-site.

Returning 2020 Customers: If you applied for access at Download 2020, and your application was accepted, your details will automatically be rolled over for Download 2021 (if you still wish to attend). We will contact you via email with further information early next year (2021).

Access Requirements Form

Our 2021 Access Requirement Form is: currently unavailable.

Check back here nearer the event, or sign up to the Access Mailing List to receive a notification when our our form goes live. Notifications are usually sent out in the January prior to the event.

Required Documentation

When applying for access at Download we ask that you provide one of the following forms of documentation which will act as evidence of your requirements. Without this documentation we will be unable to grant you access, or provide complimentary PA Tickets.

Please note: If you are on the Festival Republic access database (i.e. have previously applied and had an application approved within the last three years) you will not need to re-supply documentation.

Accepted forms of documentation are

  • DLA (Care and / or mobility)
  • PIP (Personal Independence Payment)
  • A Medical professionals letter (To be reviewed case by case)
  • Armed Forces Independence Payment
  • War Disablement Pension
  • D/deaf or blind registration
  • The Nimbus Access Card
  • Blue Badge (Permitted for parking requests only)

If you do not have one of the forms of documentation listed above, please contact us and we’ll be able to advise further. Alternatively, if you do have required documentation but are unable to include it in your application, please state you will forward it to us (by email, fax or post) in the ‘Additional Notes’ box on the form.

All submitted documentation is kept strictly confidential and securely destroyed after processing.

Access Database

Whilst submitting your application form, you can choose to join Festival Republic’s Access Database. By doing so, once accepted a first time, you will not need to resubmit documentation for a further three years and will automatically be pre-approved for access at our festivals.

Please note: Once approved we will only retain your name and email address. We will never use your information for any other purposes (unless specifically stated) or share this with any third parties.

Personal Assistant (PA) Tickets

Adults

If a customer is unable to attend the festival without the support from a PA then we will provide an additional PA ticket at no extra cost. You can apply for a PA Ticket when completing your Access Application Form.

Please note: You do not need to purchase a PA Ticket, however Access Customers will need to purchase a ticket for themselves before applying.

Child (under 12)

If a child under the age of 12 (aged 11 or younger) at the time of the event requires a PA Ticket, please contact us directly so we can advise.

 

Arena Facilities

Accessible viewing platforms and toilets are provided within the Arena at Download. These are controlled by a wristband system, and managed by the Access Arena Manager. To ensure they run smoothly, each location has its own team of stewards and security.

ACCESSIBLE VIEWING PLATFORMS

Accessible Viewing Platforms can be found at all stages within the Main Arena, as well as at the Doghouse located in the Village.

All platforms have ramp access, Wheelchair accessible toilets and charging points. Seating is also available, however as we have a limited capacity these are strictly for access customers plus one (1) companion.

We operate our platforms on a first come first serve basis and, whist we try to ensure that we have sufficient space for everyone, demand varies by artist and at times there may be a wait.

ACCESSIBLE TOILETS

Wheelchair accessible and standard toilets are located at all of our viewing platforms.

D/deaf Customers

BSL INTERPRETING SERVICES

British Sign Language interpretation services will be available at the festival, with a team of interpreters based in our Deaf zone information tent. To gain access to this Service please complete an Access Requirements Form. Schedules will be included in our festival Access Guide.

HEARING LOOPS

A hearing loop is installed at the Disabled Access Check-In.

Access Campsite (Tents)

If attending Download Festival for the weekend, Access Customers can apply (via our Access Requirements Form) to stay in our Access Campsite containing additional Access facilities. By locating these facilities in one campsite we can ensure that they are serviced, cleaned and maintained regularly.

The Access Campsite is located as close as to the Arena as possible to the Arena, staffed 24 hours, and where our Access Team are based. Customers can drive into our campsite to unload.

Campsite facilities include:
  • Wheelchair accessible toilets and showers
  • A Changing Places Unit featuring a changing bed, a toilet, sink and a hoist. Please be aware that access customers must bring their own sling. This unit is not for sleeping.
  • Standard toilets and showers
  • Drinking water points and accessible sink
  • Waste-disposal point
  • Electrical points for charging wheelchairs or mobility scooters
  • Fridge for secure medication storage
  • Campsite hub and information (where our Access Team are based)

GROUP SIZE

As well as you and your PA, we also allow up to two friends to camp with you  in the Access Campsite (a maximum of 4 people including you). You must register the number of your group during the application process so that they are issued with the appropriate wristbands to access the Access Campsite.

Access Campervan Field

In 2020 we announced that the Access Campervan Field would be moving to a new location separate to the Access Campsite – a move we plan on honouring for Download 2021 (exact location coming soon!).

Benefits include:

  • Flatter, grassier land – Better suited for accessibility
  • From here, all routes to the Arena and Village are either on tarmac or concrete.
  • The space is larger, so we can accommodate more campervans and caravans.

Plus, if you’re an Access customer camping in this new area you will still be able to visit the Access Campsite (a short distance away) at all times throughout the festival.

Facilities include:
  • 9m x 7m  pitch for each campervan/caravan (everything must fit into this space)
  • Accessible Showers and Toilets
  • Changing Places Unit
  • Wheelchair charging tent
  • 24-hour Campsite Manager, Security and Stewards
  • Customer Check-In and Information point –  so you can collect all of your wristbands and our team can help you with any questions or queries you may have
  • Refrigerated storage for medication
  • Sink and Waterpoint
  • Campervan waste tank

Please note:  No charging point lockers available in this campsite. Power hookups are also not included.

If you would like to stay in a Campervan then please request this on your Access Requirements Form, a link will be sent to you once your application has been approved.

Travel and Arrival

Travel

We strongly advise planning your journey before leaving for Download. Specific travel information will be sent out via email to Access customers prior to the event.

If driving please be wary that road restrictions directing traffic to specific car parks (including our Access Car Park) will be in place during the event. Please follow the temporary road signs, rather than sat nav near Donington Park.

For those travelling by public transport, please refer to the Travel Section of this website for more information.

Access Car Park

Download Festival has a dedicated Access Car Park located close to the Access Check-In and Campsite. If you require use of this car park you will need to apply for Access Parking (via the Access Requirements Form)

Please note:
  • Blue Badge Holders must register with the Access Team to get an Access Parking Pass.
  • Access parking is free of charge, but only when applied for in advance.
  • Parking in the accessible car park is limited, so friends and family arriving in separate vehicles will not be able to use this car park. Instead we recommend they use one of our other car parks by purchasing a Parking Pass.

DROP OFF PASS

If you are being dropped off at / picked up from Download, you can apply for a Drop Off Pass through our Access Requirements Form. This will allow entry into the Access Car Park and Campsite.

Shuttle Service

A free shuttle service is provided to and from the Travel Hub (located next to the Access Car Park) and Access Check-In (located in the Access Campsite)

Other Information

TEMPORARY IMPAIRMENTS

Please note that our Access facilities are unable to cater for people with temporary impairments such as broken bones, healing injuries or pregnant women.

If you have a temporary impairment, please be aware that there will be a lot of walking at Download. Chairs are allowed into the festival.

Effect Lighting

Smoke machines, strobe lights, lasers, fireworks and other effects may be in use at this event. Anyone affected by these should bear this in mind.

MEDICATION

If you need to bring medication with you, we recommend bringing a copy of your doctor’s letter or prescription. Please keep medication in its original boxes. There will also be a fridge available if you require cold storage for your medication.

MEDICAL AND WELFARE

Medical and Welfare Facilities are available 24 hours and can be located in the Arena and Campsites. Doctors, paramedics, first aiders and fully equipped ambulances are based at all our medical facilities, along with contacts for local pharmacies and emergency dentists.

SECURITY AND STEWARDS

Security and Stewards are on hand in the Arena and in the Campsites.

They have been briefed to offer information, help and support. If you are unwell or require assistance, please approach a member of the Security and Stewarding Team who are clearly identifiable by their numbered tabards/shirts.

In the instance of a site evacuation please ensure that your PA is aware that they are your main point of assistance in an emergency evacuation. Security and stewards located near the viewing platform will assist in moving everybody to a place of safety.

GROUND CONDITIONS / WEATHER

Download Festival is an outdoor event. It is important to be aware that during inclement weather some parts of the site may be difficult to navigate around.

The ground at Download is a mixture of grass, gravel and hard standing pathways. The Access Campsite is situated on grass, with hard standing pathways. The Main Arena and Village are both entirely on grass.

Our Access Viewing Platforms are uncovered so please dress appropriately, and for all weather conditions.

 

Contact Info (Access)

If you require further assistance or information that cannot be found on the website, please contact a member of the Access Team via:

  • Email: [email protected]
  • Post: Access Team, Festival Republic, 30 St John Street, London, EC1M 4AY
  • Phone: 0207 009 3490 (in operation from January 2021)
  • Fax: 08700949100 (for attention of Access Team)

Office opening times are: 10am – 6pm, Monday to Friday. An answer machine will be available outside of these hours. Please remember to leave your phone number or email address.