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Information

Read up on all the essential info for Download Festival 2018 covering everything from tickets to travel and much more!

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Disabled Access

Additional ticket for a Personal Assistant (PA)

Once you have bought your Download ticket, you will then need to apply for a Personal Assistant (PA) ticket at no additional cost via our Additional ticket for a Personal Assistant scheme.

Please do not buy a ticket for your Personal Assistant (PA) as this will NOT be refunded if you are approved.

The Additional ticket for a Personal Assistant scheme and the Access Requirements Form will be available soon.

2018 DISABLED ACCESS INFORMATION

CUSTOMERS WISHING TO ATTEND WITH DISABLED ACCESS ARE ADVISED TO PURCHASE A STANDARD EVENT TICKET.

Please buy your festival ticket first. You will then need to apply for access to disabled customer facilities and an additional PA ticket at no additional cost.

TEMPORARY IMPAIRMENTS

Please note that our Accessible Facilities cannot cater for people with temporary impairments such as broken bones, healing injuries and pregnant women.

If you do have a temporary impairment please be aware that there will be a lot of walking to get around the festival and there are not many places to sit.

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TERMS AND CONDITIONS FOR DISABLED ACCESS

Unless you are a returning customer from the past three years, it is mandatory to provide one of the following forms of supporting documentation with your completed form as evidence of your requirements and to grant an additional PA ticket:

  • DLA/PIP or equivalent
  • Medical Professionals letter
  • D/deaf or blind registration
  • Nimbus Access Card
  • Blue badge – only accepted as adequate evidence for parking/drop off access

Submit your documentation with your application form. All documentation is kept secure and destroyed securely after processing. If you wish to join Festival Republic’s access database, then please indicate so on your application.

The database means that for 3 years, you do not need to submit further supporting evidence with any application as you will be pre-approved for all of our festivals.

If you unable to include your documentation please state under ‘addition notes’ that it has been forwarded either by fax, email or post.

Access Requirements – How To Apply

We ask that customers apply for particular facilities including accessible toilets and showers, viewing platforms, HDUs, accessible parking passes and drop off passes to ensure that we have the correct level available. This is done through the same application system as the disabled access scheme.

The disabled access scheme and the access requirements form will be available soon.

Terms and conditions

Disabled Access Campsite

The Disabled Access Campsite is available to customers who require Accessible Facilities. By locating these facilities in one campsite we can ensure that they are serviced, cleaned and maintained regularly. You can apply to camp here by completing an Access Requirements Form.

The campsite is located close to the arena and there will be staff from the Access Team based here 24 hours a day. There will also be security personnel and stewards based in the campsite.

Disabled Access Campsite Facilities:

  • Wheelchair accessible unisex showers and toilets
  • HDU with a raised bed and a hoist above. We do not provide hoist slings so please bring your own slings.
  • Standard toilets and showers
  • Fresh water points and accessible sink
  • Waste-disposal point
  • Electrical points for charging wheelchairs or mobility scooters
  • Fridge for secure medication storage

Party Size

As well as you and your Personal Assistant (PA), we will allow two friends to camp with you. You must register the number of your group during the application process so that they are issued with the appropriate wristbands.

Campervans/Caravans

We can accommodate a limited number of campervans in the Disabled Access Campsite. To apply to bring a campervan please select this option on your Access requirements form, once you application has been approved a link will then be sent to you so you can purchase your supplementary pass.

Please do not buy a General Admission campervan pass.

Arena Facilities

Access Guide and Map

We produce a free access guide containing a map with details and locations of facilities, distances between attractions and other helpful information.

It will be featured here 2 weeks before the festival and as within the official app. You can also collect a hard copy when you arrive at the festival.

Viewing Platforms & Areas

The viewing platforms and viewing areas are for disabled access customers with mobility issues, wheelchair users, those unable to stand for long periods and people who struggle with being in crowds. Access to the platforms and accessible toilets is controlled via a wristband system. You can apply for the use of this facility in your access requirements form.

All platforms have wheelchair accessible ramps.  Seating is provided on a first-come, first-served basis but you are welcome to bring your own folding chairs in with you.

At some stages, there will also be viewing areas, please check the access guide for these locations.

Charging Points

Wheelchair and mobility scooter charging points are available in the arena at some of the viewing platforms and in the disabled access campsite. Full details are contained in the access guide.

D/deaf Customers

Hearing Loops 

There will be hearing loops onsite at the disabled access check-in and at some of the platforms in the arena. Exact locations will be shown in the access guide.

BSL Interpreting

A British Sign Language interpretation service will be available. To gain access to the BSL Service please complete the access requirements form. Schedules will be added to the access guide.

 

Disabled Access Travel Information

Disabled Access Car Park

We have a dedicated disabled access car park, close to the disabled access check-in and campsite. You need to apply for disabled access parking by completing the access requirements form. Blue badge holders must register to get a disabled access car parking pass. The disabled access car park cannot be entered without an access car pass.

Parking in the accessible car park is limited so friends/family arriving in separate vehicles will not be able to use this car park and we advise they buy a general admission parking ticket.

A car parking pass will be sent to you approximately a week before the festival.

Pick up and drop off pass

If you are arriving by car but you are being dropped off and picked up you will also need to apply for a drop off pass. This will allow entry to the disabled access car park.

Arriving on site

Please check the specific pre-event information sent to you by the access team. You will receive this information a week before the festival.

Public Transport

Our official coach partner is Big Green Coach.

Big Green Coach  will always endeavor to provide a coach which meets everyone’s requirements. Once you have booked, please call customer services on 08443 245 666 or send an email to [email protected] and they will confirm if they can supply a coach to meet your needs.

Welfare and Assistance

Medication

If you need to bring medication with you, we recommend bringing a copy of your doctor’s letter or prescription. There will also be a fridge available if you require cold storage for your medication.

Medical and Welfare

Medical and welfare facilities are available 24 hours and are located in the arena and in the campsites. There are doctors, paramedics, first aiders and fully equipped ambulances based at the medical facilities. The medical facility would also have contacts for local pharmacies and emergency dentists.

Security and Stewards

Security and stewards are also on hand in the arena and in the campsites. They are briefed to offer information, help and support if you are unwell or require assistance.

Contact the Disabled Access Team

Contact The Disabled Access Team
Phone: 0207 009 3490 Monday – Friday 10am – 6pm

Email: [email protected]

Post: Access Team, Live Nation / Festival Republic, 2nd Floor, 19-25 Argyll Street, Soho, London W1F 7TS

Fax: 08700949100 (for attention of Access Team)