Got a question about our Loyalty Scheme? Find our frequently asked questions below.
What is the Download Festival 2018 Loyalty Scheme?
Year after year Download is an unforgettable experience, and we couldn’t do it without you, the fans. As a thank you and to honour the incredible Download family (the most loyal of all festival fans), we introduced a scheme that rewards your loyalty. This will continue for 2018. You can register your interest for the 2018 scheme here. The scheme will open in spring 2018.
I applied last year, am I automatically enrolled?
For those that have applied in previous years, whether you were eligible or not, we’ll email you when applications open. Those who received vouchers don’t need to register again.
I received a barcode through to my inbox. What do I do next?
Simply print out your barcode (to do this, click ‘View this email in your browser’ at the top of your email and then CTRL + P) and bring it with you to Download with ID to claim your voucher. The collection point is inside the Arena, close to the main gate.
I don’t have a printer. Can you scan my barcode on my phone?
Yes, just come and see us with your phone or tablet and we’ll scan your screen.
What types of ID will you accept?
We will accept the following ID: EU Passport (photocopies are accepted), Full or provisional photo card driving licence issued by the DVLA (any photo card driving licences issued between 1998 and 2007 will need a second from of ID), Citizen Card, Validate_UK, Valid UK card bearing PASS hologram, PASS card, Military ID.
What can I use my vouchers for?
You can use your vouchers on official Download merchandise stands in the Arena, all food vendors in the Arena and all Bars and Stands serving alcohol in the Arena. No change is given if the item you’re paying for is less than the voucher amount. Vouchers are in multiples of £5. E.g. If an item is £9 and you have £10 to spend, you’ll lose the £1 difference, it will not be given in change. OR, if the item is £6 you’ll need to top up by £1 if you have say, one £5 voucher to use. The £2 cup deposit scheme is not included and you must pay for this with cash.
I didn’t spend all my vouchers at Download 2017. Can I use them at Download 2018?
No, they do not roll over each year.