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Download 2021 Cancellation FAQ’s

Download 2021 will no longer be going ahead. Please see below for FAQs relating to DL2021 tickets.

How do I receive a refund for my DL2021 ticket?

Ticketmaster will be sending an email with details of the refund process to all ticket holders, please check your junk folder if you have not already received this. You will be given the option to receive a refund or you can choose to retain your ticket for DL2022. The deadline to complete this form is 8th March 2021 at 17:00: customers who have not completed the form by this date will be automatically refunded. The latest you can expect to receive your refund will be 5th April 2021.

Can I transfer my DL2021 ticket over to next year’s event instead of receiving a refund?

Yes, Ticketmaster will provide you with an option to transfer your ticket to DL2022.

I have booked my tickets with another ticketing agent that is not Ticketmaster, what do I need to do?

Your ticketing agent will be in touch with information on how to request a refund or opt to retain your tickets for DL2022. Please contact your ticketing agent’s customer service directly if you have not heard from them yet.

Will DL2022 have the same line up as DL2021?

We’re thrilled to confirm your DL2022 headliners are KISS, Iron Maiden and Biffy Clyro. The rest of our 2022 lineup is still TBA. We’ll have more line up news to share with you very soon.

Can I transfer add-on services (campervan, RIP camping and parking passes etc.) as well as my ticket to next year’s event?

Yes, you will be able to transfer all extras as well as your DL2021 ticket.

I would like to transfer my add-on services (campervan, RIP camping and parking passes) across to next year’s event and claim a refund for my DL2021 ticket. Is this possible?

No, unfortunately you can only transfer add-on services if you are also transferring your DL2021 ticket to next year’s event.

Will Download 2022 campervan passes be going on sale?

Campervan passes for 2022 have sold out. If you are looking for a campervan ticket, please be sure to check the site regularly for customer returns.

I have an instalment plan for my DL2021 ticket. Will I receive a full refund for every instalment I have paid?

Yes, all instalments you have paid will be refunded.

I have contacted Ticketmaster regarding my refund but still haven’t heard back. What do I do?

We’re sorry you haven’t heard back from Ticketmaster, they are extremely busy at the moment. You can contact Ticketmaster here.

I haven’t purchased a ticket for DL2021 but I would like to attend the festival next year. When are DL2022 tickets on sale?

General sale tickets for DL2022 go on sale 10am, Friday 5th March 2021.

Instalment Plans

Instalment Plan options are available for all Weekend Ticket types, allowing you to split the cost of your ticket into three easy payments.

To take advantage of our Instalment Plans, head to our ticket page and select  the instalment plan option for the ticket type you wish to choose, i.e. ‘5 Nights Standard Camping (Instalment Plan)’. You will then see a breakdown of payments, and payment dates.

Please note: there is a £5 non-refundable payment plan fee on all payment plan bookings. Use of the payment plan is subject to ticket and upsells availability.

Instalment Plan T&Cs

Volunteer with Hotbox

Want to gain valuable experience on your CV, whilst helping us continue to make Download one of the best music festivals in the world?

Volunteer with Hotbox Events and not only will you be helping other festival goers get the most out of their weekend but you’ll also get to go behind the scenes, meet other volunteers from around the world, and make new friends.

When joining as a volunteer at Download you’ll be provided with entry to the festival (including lots of free time to also enjoy it), plus access to staff camping, cafes, toilets and showers.

Volunteers assist with a wide variety of areas, and it’s tricky to list everything they get up to, but some of the most common roles include…

  • Assisting Download Festival goers with directions.
  • Helping Download Festival goers carry their belongings and pitch their tents.
  • Answering questions about Download Festival performances and line-ups.
  • Reporting any problems such as a build-up of litter or faulty facilities.
  • Work alongside Download Festival Fire Safety, Medical and Security teams.
  • Keeping an eye on the Download Festival campsites from the fire towers.
  • Helping out with various roles across the Download Festival site including pedestrian and vehicle gates, wristband exchanges, keeping an eye on facilities, monitoring stages and walkways.

If you’d like to find out more about volunteering at Download, you can drop the team an email at [email protected]

Where is Download?

Download Festival takes place at the hallowed grounds of rock, Donington Park, next to East Midlands Airport.

Taking place where the three counties of Nottinghamshire, Leicestershire and Derbyshire meet, Download Festival has excellent connections by road, rail, bus and plane.

Age Restrictions / Child Tickets

Children under 5 year old (ages 0-4 years) are allowed at Download Festival for free, and do not require a child ticket, but must be accompanied by a ticket holding adult.

5-12 years olds must be accompanied by a ticket holding adult and each child will require a Child Ticket.

13-15 must purchase an adult ticket and also be accompanied by a parent / guardian over 18.

Please note:

  • Download Festival will contain acts unsuitable for children
  • Parents may be asked to provide ID with proof of age if the child appears to be over 12 but holding a Child Ticket.
  • Those aged 16 or over can attend alone.
  • We do not accept any parental or supervisory duty of care or liability for any under 18’s on site.

Valid ID

At times you may be required to show a valid form of ID whilst at Download; where we also operate a Challenge 21 Policy on-site at our bars and cigarette stalls. We accept the following types of ID:

  • A Passport (Not a photocopy)
  • Full Driving Licence or Provisional Licence
  • A Proof of Age Card bearing a PASS hologram
  • A Ministry of Defence identity card
  • A National identity card issued by an EU member state

 

Medical Services

There are first aid and welfare tent facilities available throughout the duration of the festival. Please see our help map for locations.

For information on medical services at Download and what to do in an emergency please see here.