Q7. How do I apply?
You will need to complete and submit a Download 2020 Application Form.
To do this you will first need to have purchased a Weekend Ticket to Download 2020. If you do not yet have a Download 2020 Weekend Ticket, you can purchase yours here.
Q8. When can I apply?
Our Application Form will be available from Monday 3rd February. To be notified when applications open, please sign up to our dedicated Loyalty Scheme Mailing List.
The deadline to submit an application for our 2020 Loyalty Scheme will be 11.59pm on Tuesday 31st March.
Q9. I’ve been accepted previously; do I need to apply again?
Yes. Everyone needs to apply regardless of whether you were a member of a previous Loyalty Scheme. Those who were accepted into our 2019 Loyalty Scheme will have the ability to fast track through this year’s Application Form.
Q10. What will I need to apply?
The amount of information you need to provide in your application depends on whether you were a member of our 2019 Loyalty Scheme, however ALL applicants will need to provide the following evidence / information:
- Your 2020 Weekend Ticket REFERENCE NUMBER
- The name of the TICKET AGENT used to purchase your 2020 Weekend Ticket
- The NAME of the person who booked your 2020 Weekend Ticket
If you were not accepted into last year’s Loyalty Scheme, or have never applied before, you will also need to provide the above information for each year you wish to apply for.
Note: You should only apply for years that you have ALL the above information for, otherwise your 2020 Application is likely to be unsuccessful.
Q11. I was accepted into the 2019 Loyalty Scheme, how do I Fast Track through this year’s Application Form?
If you applied, and were accepted into last year’s Loyalty Scheme this year you will have the ability to fast track through this year’s Application Form.
Fast tracking will mean you do not have to re-provide any previous years’ ticket information, however you will still need to provide information relating to your 2020 Weekend Ticket (as stated in Q10).
To Fast track, you will also need to provide the following:
- Your 2019 Loyalty ID (See Q12)
- The NAME you applied under in 2019
- The EMAIL ADDRESS you applied with in 2019
Q12. What is a ‘Loyalty ID’?
If you were accepted into 2019’s Loyalty Scheme, you will have received a Result email which included a QR code to claim your Download Pounds, plus a Loyalty ID.
All Loyalty IDs are unique and will have been displayed as follows: 4 LETTERS, followed by 8 DIGITS, followed by 5 LETTERS (with no spaces).
Note: If you have lost, or are unable to find, your Loyalty ID you will not be able to fast track through the application, and will need to provide evidence for each year you wish to apply for.
Q13. Will you accept any other form of evidence?
No. We can only accept the evidence as stated (Q10/11). All other forms of proof will not be accepted, and will lead to your application form being unsuccessful. We can not accept any of the following:
- Non-Ticket Reference Numbers – This includes numbers printed on physical tickets or stitched into wristbands (neither of these are ticket reference numbers).
- Day Ticket reference numbers
Q14. What is a Reference Number, and what should it look like?
When you purchase a Weekend Ticket to Download Festival you are given a reference number. In some cases this will be referred to as an ‘order number’.
The way your Weekend Ticket Reference Number appears will vary depending on the Ticket Agent you purchased your ticket from. For examples of what these will look like please see below:
- Ticketmaster / Frontgate: ######### [8-10 digits] or ##-#####/UK#
- Big Green Coach: BGC0000000 [BGC followed by 7 digits]
- SEE Tickets: ######## [8 digits]
- Pollen / VERVE / Street Team: ######## [8 digits] or a long string of hyphens, numbers and letters
- Ticket Factory: ####### [7 digits] or ######## [8 digits]
- Gigantic: ####-####-#### [4 digits – 4 digits – 4 digits]
- Festicket: [between 5 -7 digits]
- Skiddle: ######-######-#### [6 digits – 6 digits – 4 digits]
- Stargreen: ######### [9 digits]
- Eventim: ########## [10 digits]
- Pink Moon: ######## [8 digits] or ##-#####/UK#
- VIP Nation: ######## [8 digits] or ##-#####/UK#
Note: It is important you provide your Reference Numbers exactly as they appear in your confirmation email / account. Our system will not be able to recognise incomplete / incorrect References Numbers, and result in your application being unsuccessful.
Q15. Where can I find my Weekend Ticket Reference Numbers?
Your 2020 Weekend Ticket reference number can be found from two locations:
- In your Online Account with the Ticket Agent used to purchase the ticket
- In the automatic Confirmation Email you received when purchasing your ticket
All previous Weekend Ticket Reference Numbers can be found the same way.
Note: If you can not find a Reference Number, or are unable to access your online account with a Ticket Agent, you must contact the Ticket Agent you purchased from directly. Download Festival / Festival Republic do not store, and will not be able to provide you with this information.
Q16. One or more of my Download Weekend Tickets were a gift. Can I still apply?
Yes. However, you will still need to provide the same information on the application form. You may have to ask the person who booked the ticket for some of this information (See Q10).
Q17. My ticket was part of a group booking. Can I still apply?
YES. However, the same applies as if the ticket were a gift (see Q16). The only difference is that you will have only ONE ticket reference number for all tickets purchased in that group booking.
This ONE ticket reference number can be used for each person who received a ticket as part of that group booking. This reference number (along with all reference numbers) will be sent off to be checked with the Ticket Agent.
Note: If the number of people applying with this reference number exceeds the number of tickets purchased in that group booking ALL applications using that Reference Number will be rejected.
Q18. I purchased my ticket at the Box Office onsite, or in a physical ticket shop, and didn’t receive a ticket reference number. Can I still apply?
Yes. Send us an email to [email protected] and we’ll advise you further. Please make sure you allow enough time for us to get back to you, and for yourself to fill in the necessary forms before the application deadline (31st March).
Q19. Can I apply more than once per year?
No. You can only apply once per year. Those caught applying more than once will be rejected from this year’s Loyalty Scheme and banned from future Loyalty Schemes.
Q20. Can I apply on behalf of a friend / family member?
No. You may assist someone else with their application, but each person who wishes to be a member of this year’s Loyalty Scheme must submit an individual application under their own name.
Each person accepted into the Download Loyalty Scheme will need to provide Photo ID to collect their vouchers, once at Download. You can not collect vouchers on the behalf or someone else (unless specified – See Q37).
Q21. I am unable to submit my application, as it says my email address has already been used.
To submit an application form we require an email address – this is where we’ll send your Application Result. An email address can only be submitted once, and can not be reused, therefore we ask that everyone who wishes to apply use their own email address (no shared accounts).
A unique email check is also in place to prevent multiple applications by one person. If you realise you have made a mistake on an application, you will be given the opportunity to reapply (on first attempt). DO NOT resubmit an application with a different, owned, email address, as this may result in both applications being rejected.
If your email address has been used, but you have not yet submitted an Application Form please contact us during the Loyalty Inbox opening times (See Q22).
Q22. Can I contact you if I have a problem with my application?
Yes. You can contact the Loyalty Team via email ([email protected]) between the following dates:
- Monday 3rd Feb – Tuesday 31st March – For application queries ONLY
- Monday 4th May – Friday 15th May – For missing Result email & re-submission queries (only)
Note: All emails received between the above dates will receive a reply. Please be patient, we aim to respond within 5 working days. Due to the high volume of emails, we cannot reply to emails received outside of the above dates. The Loyalty Inbox will not be monitored during weekends or bank holidays.
Q23. Why do I need to own a 2020 Weekend Ticket to apply? I’m 100% going but can’t purchase a ticket until after the application deadline.
The Reference Number for your Download 2020 Weekend Ticket is required for the first stage of our application process. This is part of how we verify if you’re eligible to be a member of this year’s Scheme.
As previously explained, our Loyalty Scheme is only open to those who have, and who have in previous years, purchased a full price Weekend Ticket to Download Festival.
Unfortunately, we are unable to extend the Scheme to Day Ticket or Child Ticket holders, as well as those with complimentary PA and Carer Tickets. Tickets purchased from secondary ticketing sites such as Viagogo, GetMeIn or StubHub are also not valid.
The deadline of Tuesday 31st March has been set to allow plenty of time for the next stage of the process after applications close. (See Q24).