Q7. How do I apply?
You will need to complete and submit a Download 2019 Application Form.
To do this you will first need to have purchased a Weekend Ticket to Download 2019. If you do not yet have a Download 2019 Weekend Ticket, you can purchase yours here.
Q8. When can I apply?
You can apply now via our Application Form (See Part 7 of this FAQ). The deadline to submit an application for our 2019 Loyalty Scheme is 11.59pm on Sunday 31st March.
Q9. I’ve been accepted previously; do I need to apply again?
YES. Everyone needs to apply regardless of whether you were a member of either our 2017 or 2018 loyalty scheme. There is NO auto-enrolment into our 2019 Loyalty Scheme.
Q10. What will I need to apply?
During your application you will need to provide the following information for both your 2019 Weekend Ticket to Download Festival, plus for each of the maximum five years you’re applying for.
- The YEAR you attended / are attending Download
- The name of the TICKET AGENT you used to purchase the ticket
- Your adult, full price Weekend Ticket REFERENCE NUMBER (aka order number)
- The NAME of the person who booked the Ticket/Tickets
*NOTE: If any of the above information is missing, or incorrect, your application will be rejected. You should only apply for the amount of years you have all the correct information for.
Q11. Will you accept any other form of proof?
NO. We can only accept evidence as stated (Q.10). We are unable to accept any photos, numbers printed on physical tickets, or stitched into wristbands (note: neither of these are reference numbers). Day Ticket reference numbers are also not valid. Providing any of these will result in your application being rejected.
Q12. Where can I find my Weekend Ticket reference numbers?
Your 2019 Weekend Ticket reference number (aka order number) can be located in two locations:
- In your Online Account with the Ticket Agent used to purchase the ticket.
- In the automatic Confirmation Email you received when purchasing your ticket.
Previous Weekend Ticket reference numbers can be found the same way. If you cannot access your online account with a previous year’s Ticket Agent, please contact the Ticket Agent you purchased with for help locating it.
Q13. What should my Weekend Ticket reference number look like?
The way your Weekend Ticket reference number appears will vary depending on the Ticket Agent that you purchased your ticket from. See examples below:
- Ticketmaster / Frontgate: 00000000 [8 digits] or 00-00000/UK0
- Big Green Coach: BGC0000000 [BGC followed by 7 digits]
- SEE Tickets: 00000000 [8 digits]
- VERVE / Street Team / We Represent: 00000000 [8 digits] or a string of hyphens, digits and letters
- Ticket Factory: 0000000 [7 digits] or 00000000 [8 digits]
- Gigantic: 0000-0000-0000 [4 digits – 4 digits – 4 digits]
- Festicket: [between 5 -7 digits]
- Skiddle: 000000-000000-0000 [6 digits – 6 digits – 4 digits]
- Stargreen: 000000000 [9 digits]
- Eventim: 0000000000 [10 digits]
- Pink Moon: 00000000 [8 digits] or 00-00000/UK0
- VIP Nation: 00000000 [8 digits] or 00-00000/UK0
- TicketWeb: Should be displayed as a string of numbers & letters [8 characters long]
- Ticketline: 00000000 [8 digits]
*NOTE: Some Ticket Agents may use the term ‘order number’ instead of ‘reference number’.
Q14. One or more of my Download Weekend Tickets were a gift. Can I still apply
YES. However, you will still need to provide the same information. You may have to ask the person who booked the ticket for some of this information (See Q10).
Q15. My ticket was part of a group booking. Can I still apply?
YES. However, the same applies as if the ticket were a gift (see Q14). The only difference is that you will have only ONE ticket reference number for all the tickets purchased in that group booking.
This ONE ticket reference number can be used for each person who received a ticket as part of that group booking. This reference number (same as with all non-group booking reference numbers) will be sent off to be checked with the Ticket Agent. If the number of people using this reference number exceeds the number of tickets purchased in that group booking ALL applications will be rejected.
Q16. I purchased my ticket at the Box Office onsite, or in a physical ticket shop, and didn’t receive a ticket reference number. Can I still apply?
YES. Drop us an email to [email protected] and we’ll advise you further. Please allow time for us to get back to you and submit an Application Form before March 31st.
Q17. Can I apply more than once per year?
NO. You can only apply once per year. Those trying to apply more than once will be rejected from this year’s Loyalty Scheme.
Q18. Can I apply for a friend / family member?
NO. Each person must apply themselves. The name provided at the start of the application must match the name on the Photo ID needed to collect the vouchers at Download.
Q19. My email address has been used and I am unable to submit my application.
Our Application Form will require you to provide an email address (your Result Email will be sent here), this can be used only once. Each person must apply with their own email address. If your application is rejected in the first round of applications, you will be instructed on how to apply again with the same email address.
If you email address has been used, but you have not yet completed an application form please contact us during when the Loyalty Inbox opens (See Q20).
Q20. Can I contact you if I have a problem with my application?
YES. You can contact the Loyalty Team via email ([email protected]) between the following dates:
- 1st Feb – 31st March : For application queries ONLY
- 2nd May – 15th May : For missing result email & resubmission queries ONLY
*NOTE: All emails received between the above dates WILL receive a reply; please be patient, we aim to do this within 3 working days. Due to the high volume of emails, we cannot reply to emails received outside of the above dates. The Loyalty Inbox will not be monitored during weekends and bank holidays.
Q21. Why do I need to own 2019 Weekend Ticket to apply? I’m 100% going but can’t purchase a ticket until after applications close.
The Reference Number for your Download 2019 Weekend Ticket is required for the first stage of our application process. This is part of how we verify if you’re eligible to be a member of this year’s Loyalty Scheme.
As previously explained, our Loyalty Scheme is only open to those who have, and who have in previous years, purchased a full price Weekend Ticket to Download Festival. Unfortunately, we are unable to extend the Loyalty Scheme to Day Ticket or Child Ticket holders, as well as those with complimentary PA and Carer Tickets.
The deadline of March 31st has been set to allow plenty of time for the next stage of the process after applications close. (See Q22).