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Loyalty Scheme FAQ’s

The Download Loyalty Scheme is back for 2022. Please see our FAQ’s below before applying.

  • 4th March
    Application process opens at midday.
  • 1st April
    Application process closes at 23:59pm.
  • 2nd May
    Result emails are sent out. These will include a unique QR Code and next steps.
  • Re-submission application process opens. Those who were unsuccessful the first time will get the chance to re-apply.
  • 15th May
    Resubmission application form closes at 23.59pm.
  • 10 – 12th June
    Download Festival 2022.

Please read the following Loyalty Scheme FAQ carefully, however the main changes for this year’s Loyalty Scheme can be read below:

Improved Application Form
Our 2022 Application Form has been overhauled with even clearer instructions at every stage, to help ensure your application is successful.

‘Fast Track’ For Returning 2019 Members
If you were accepted into our Loyalty Scheme for Download 2019, and saved your ‘Loyalty ID’, you will be able to fast track through this year’s application form.

Loyalty Cards
This year, your Download Pounds will be allocated on a Download Loyalty Scheme Card. The Loyalty card can be collected from the new Download Loyalty Area and used on our Main Arena bars and merchandise stands.

New Loyalty Area Location
For Download 2022 the Loyalty Area, where you can collect your Download Pounds (cards) on-site, will be located in a slightly different location. Once available, please see the Arena Map for exact location.

Redeeming Your Download Pounds
When collecting your Download Pounds at the Loyalty Area you will now also need to show your Weekend Ticket wristband (along with your QR code and valid Photo ID).

Q1. What is the Download 2022 Loyalty Scheme?

Now in its fourth year, the Download Loyalty Scheme is our way of thanking and rewarding you – the fans – for making Download Festival the incredible experience it is today; especially those who return year-after-year.

Q2. How does it work?

Successful applicants are rewarded with Download Pounds (Loyalty Card). This will store your balance worth real money which can only be spent at Download Festival 2022. The more years you can prove you’ve attended in the past the more Download Pounds you can potentially receive.

Q3. Am I eligible to apply?

To be eligible for our 2022 Download Loyalty Scheme you will need two things:

  • To have purchased an adult (13+), full priced Download 2022 Weekend Ticket for either 3 or 5 days. This can be either camping or non-camping.
  • You must also have purchased at least two other adult, full priced Weekend Tickets (3 or 5 days) for any Download Festival between 2012-2019 – UK only!

Unfortunately, we cannot accept those who hold Day Tickets or Child Tickets. Carers and PA’s who have received complimentary weekend tickets are also not eligible; this also applies to Guest and competition winner tickets.

Q4. I rolled my 2020/21 ticket over. Am I eligible to apply?

YES – If you purchased a Weekend Ticket to Download 2020 or Download 2021 and rolled over your ticket, you will be able to apply using your 2020/21 ticket reference number.

NO – If you chose NOT to rollover your ticket from 2020/21, you will need to purchase a 2022 Weekend Ticket. Rolled over Day Tickets are also not valid for the Loyalty Scheme.

Q5. How many years can I apply for?

The minimum amount of years you can apply for is two, with the maximum amount being five years. Your Download 2022 Weekend Ticket does not count towards one of the maximum five years you can apply for.

Q6. How many Download Pounds could I receive?

The amount of Download Pounds you receive depends on the amount of previous Download Festivals you can prove you’ve attended for the entire weekend.

E.g. If you’ve purchased a Download 2022 Weekend Ticket AND have evidence that you’ve attended Download Festival for an entire weekend twice before (between 2012 – 2019), that will equal TWO YEARS and £20 worth of Download Pounds. Here’s a breakdown…

2022 Weekend Ticket + 2 previous years = 2 years (£20s worth)

2022 Weekend Ticket + 3 previous years = 3 years (£30s worth)

2022 Weekend Ticket + 4 previous years = 4 years (£40s worth)

2022 Weekend Ticket + 5 previous years = 5 years (£50s worth)

Q7. What can I spend my Download Pounds on, and where?

Download Pounds can be spend at the following locations in the Main Arena:

  • All official merchandise stands on Download Festival branded merch only. Download Pounds are not redeemable against band/artist merch.
  • All main bars (this does not include speciality bars e.g. Rocktail Cocktail, Danish Quarter, Bulleit Bar etc.)

Note: Download Pounds are not redeemable at any food stalls, or anywhere outside of the Main Arena perimeter.

Q8. How do I apply?

You will need to complete and submit a Download 2022 Application Form.

To do this you will first need to have purchased a Weekend Ticket to Download 2022. If you do not yet have a Download 2022 Weekend Ticket, you can purchase yours here.

Q9. When can I apply?

Our Application Form is now closed.

The deadline to submit an application for our 2022 Loyalty Scheme was 11.59pm on 1st April.

Q10. I’ve been accepted previously; do I need to apply again?

Yes. Everyone needs to apply regardless of whether you were a member of a previous Loyalty Scheme. Those who were accepted into our 2019 Loyalty Scheme will have the ability to ‘Fast Track’ through this year’s Application Form.

Q11. What will I need to apply?

The amount of information you need to provide in your application depends on whether you were a member of our 2019 Loyalty Scheme, however ALL applicants will need to provide the following evidence / information:

  • Your 2022 Weekend Ticket ORDER REFERENCE NUMBER
  • The name of the TICKET AGENT used to purchase your 2022 Weekend Ticket
  • The NAME of the person who booked your 2022 Weekend Ticket

If you were NOT accepted into 2019’s Loyalty Scheme, or have never applied before, you will also need to provide the above information for EACH year you wish to apply for.

Note: You should only apply for years that you have ALL the above information for, otherwise your 2022 application is likely to be unsuccessful.

Q12. I was accepted into the 2019 Loyalty Scheme, how do I Fast Track through this year’s Application?

If you applied, and were accepted into 2019’s Loyalty Scheme this year you will have the ability to fast track through this year’s application form.

Fast tracking will mean you do not have to re-provide ticket information for each year you wish to apply for, however you WILL still have to provide information relating to your 2022 Weekend Ticket (as stated in Q11).

To Fast Track, you will also need to provide the following:

  • Your 2019 Loyalty ID (See Q12)
  • The NAME you applied under in 2019
  • The EMAIL ADDRESS you applied with in 2019

Q13. What is a ‘Loyalty ID’?

If you were accepted into 2019’s Loyalty Scheme, you will have received a Result email which included a QR code to claim your Download Pounds, plus a Loyalty ID.

All Loyalty IDs are unique and will have been displayed as follows: 4 LETTERS, followed by 8 DIGITS, followed by 5 LETTERS (with no spaces).

Note: If you have lost, or are unable to find, your Loyalty ID you will not be able to fast track through the application, and will need to provide evidence for each year you wish to apply for.

Q14. Will you accept any other form of evidence?

No. We can only accept the evidence as stated (Q10/11). All other forms of proof will not be accepted, and will lead to your application form being unsuccessful. We can NOT accept any of the following:

  • Photos
  • Non-Order Reference Numbers – This includes numbers printed on physical tickets or stitched into wristbands (neither of these are ticket reference numbers).
  • Day Ticket Order Reference Numbers

Q15. What is a ‘Order Reference Number’, and what should it look like?

When you purchase a Weekend Ticket to Download Festival you are given an Order Reference Number. In some cases this will be referred to as an ‘Order Number’.

The way your Weekend Ticket Reference Number appears will vary depending on the Ticket Agent you purchased your ticket from. For examples of what these will look like please see below:

  • Ticketmaster / Frontgate: 00000000 [8 digits] or 00-00000/UK0
  • Big Green Coach: BGC0000000 [BGC followed by 7 digits]
  • SEE Tickets: 00000000 [8 digits]
  • Pollen / VERVE / Street Team: 00000000 [8 digits] or a long string of hyphens, numbers and letters
  • Ticket Factory: 0000000 [7 digits] or 00000000 [8 digits]
  • Gigantic: 0000-0000-0000 [4 digits – 4 digits – 4 digits]

Note: It is important you provide your Order Reference Numbers exactly as they appear in your confirmation email / account. Our system will not be able to recognise incomplete / incorrect Order Reference Numbers which will result in your application being unsuccessful.

Q16. Where can I find my Order Reference Numbers?

Your 2022 Weekend Ticket reference number can be found from two locations:

  • In your Online Account with the Ticket Agent used to purchase the ticket
  • In the automatic Confirmation Email you received when purchasing your ticket.

All previous Weekend Ticket Reference Numbers can be found the same way.
Note: If you can not find a Reference Number, or are unable to access your online account with a Ticket Agent, you must contact the Ticket Agent you purchased from directly. Download Festival / Festival Republic do not store, and will not be able to provide you with this information.

Q17. One or more of my Download Weekend Tickets were a gift. Can I still apply?

Yes. However, you will still need to provide the same information on the application form. You may have to ask the person who booked the ticket for some of this information (See Q11).

Q18. My ticket was part of a group booking. Can I still apply?

Yes. However, the same applies as if the ticket were a gift (see Q17). The only difference is that you will have only ONE ticket reference number for all tickets purchased in that group booking.

This ONE ticket reference number can be used for each person who received a ticket as part of that group booking. This reference number (along with all reference numbers) will be sent off to be checked with the Ticket Agent.

Note: If the number of people applying with this reference number exceeds the number of tickets purchased in that group booking ALL applications using that reference number will be rejected.

Q19. I purchased my ticket at the Box Office onsite, or in a physical ticket shop, and didn’t receive a ticket reference number. Can I still apply?

Yes. Send us an email to loyalty@downloadfestival.co.uk and we’ll advise you further. Please make sure you allow enough time for us to get back to you, and for yourself to fill in the necessary forms before the application deadline.

Q20. Can I apply more than once per year?

No. You can only apply once per year. Those caught applying more than once will be rejected from this year’s Loyalty Scheme and may be banned from future Loyalty Schemes.

Q21. Can I apply on behalf of a friend / family member?

No. You may assist someone else with their application, but each person who wishes to be a member of this year’s Loyalty Scheme must submit an individual application under their own name.

Each person accepted into the Download Loyalty Scheme will need to provide Photo ID to collect their Download Pounds, once at Download. You can not collect Download Pounds at Download on the behalf or someone else (unless specified – See Q38).

Q22. I am unable to submit my application, as it says my email address has already been used.

To submit an application form we require you to provide an email address (where we can send your Result to). An email address can only be submitted once, and can not be reused, therefore we ask that everyone who wishes to apply use their own email address (no shared accounts).

A unique email check is also in place to prevent multiple applications by one person. If you realise you have made a mistake on an application, you will be given the opportunity to reapply (on first attempt). DO NOT resubmit an application with a different email address, as this may result in both applications being rejected.

If your email address has been used, but you have not yet submitted an application form please contact us during the Loyalty Inbox opening times (See Q23).

Q23. Can I contact you if I have a problem with my application?

YES. You can contact the Loyalty Team via email between the following dates:

4th March – 1st April: For application queries ONLY

2nd April – 14th May: For missing Result email & re-submission queries ONLY

Note: All emails received between the above dates will receive a reply. Please be patient, we aim to respond within 5 working days. Due to the high volume of emails, we cannot reply to emails received outside of the above dates. The Loyalty Inbox will not be monitored during weekends or bank holidays.

Q24. Why do I need to own a 2022 Weekend Ticket to apply? I’m 100% attending but can’t purchase a ticket until after the application deadline.

An Order Reference Number for your Download 2022 Weekend Ticket is required for the first stage of our application process. This is part of how we verify if you’re eligible to be a member of this year’s Scheme.

The deadline of 1st April has been set to allow plenty of time for the next stage of the process after applications close. (See Q24).

Q25. Can I apply with a PA / Carer Ticket?

No. Unfortunately we’re unable to extend the Loyalty Scheme to those with complimentary PA and Carer Tickets. Access customers, who require a  PA, are however able to apply with a full priced, adult Weekend Ticket.

Q26. Can I apply with a Day Ticket?

No. Unfortunately we’re unable to extend the Loyalty Scheme to include Day Ticket holders. Day Tickets are not accepted as part of the Loyalty Scheme.

Note: providing Day Ticket Order Reference Numbers in your application will lead to your application being rejected.

Q27. I’ve submitted my application. What happens next?

Once you submit your application you will be sent an automatic confirmation email stating that we have received your application, plus a copy of the details provided.

We will then send your submitted information to our Ticket Agents where they will then check your Order Reference Numbers against their records (to make sure they’re valid).

All applications received before the deadline of 11.59pm on 1st April will then receive a result email on 2nd May. If successful your Result email will contain a QR code, info on how to redeem your Download Pounds, plus your Loyalty ID. If unsuccessful you will be given the opportunity to re-apply.

Q28. I’ve noticed a mistake on my application. Can you change it for me?

Unfortunately we are unable to amend any information on your application once it’s been submitted. However, if you submit an application before the deadline, and are unsuccessful, you will get the chance to re-apply (once).

Q29. I didn’t receive a confirmation email after submitting my application.

A confirmation email is automatically sent in response to you clicking ‘Submit’ on the application. This will have been sent to the email address you provided (and verified) within the form.

If you can not find it in your Inbox, please check your Junk/Spam folders and give it a couple of hours to arrive. Your Inbox might be full, or your email host’s spam filters are taking longer to decide whether to pass it to your inbox.

In rare cases, this can mean your application was not submitted correctly. In this case, please go back and apply again making sure you click the ‘Submit’ button on the last page of the form.

Q30. I received a Result email, but my application was unsuccessful. Why?

We are not able to determine the reason why an application was unsuccessful on a case-by-case basis; however, your result email should state the most likely reason. The main reasons for applications being unsuccessful are:

  • One (or more) of the reference numbers provided did not match with the Ticket Agent/s stated.
  • An Order Reference Number provided was not linked to a valid Weekend Ticket
  • Weekend Ticket Reference Numbers provided were incorrect or incomplete
  • Duplicate years / Reference Numbers were submitted

Q31. I applied (and got a confirmation email) but haven’t received a Result email.

Everyone who submits an application before the deadline of 11.59pm on 1st April, and receives a confirmation email, is also guaranteed to be sent a Result email on 2nd May (to the email address provided in their application). If you are unable to find this in your Inbox, please check your Junk/Spam folders searching ‘Loyalty Result’.

If you still can’t find your result email after 24hrs, please contact us via email during the Loyalty Inbox opening times (See Q22).

Q32. I reapplied after originally being unsuccessful, although I haven’t received a second Result Email.

We can only reply to those who have been successful in re-applying. If you have not received a result email for your re-submitted application, please first check your Junk/Spam mail (searching ‘Loyalty Result’), if still nothing please assume your application was unsuccessful.

Note: You will need a QR code to collect your Download Pounds at Download. These can only be generated in advance via email. If you do not receive a result email with a QR Code prior to arriving at Download, please do not visit the Loyalty Area as our Loyalty Team will be unable to help.

Q33. I applied with a friend/partner/family member. They were issued Download Pounds but I’m still waiting for my Result email.

As stated previously, all applications had to be made individually using your own email address. One QR Code will be issued per application, and only one application should be submitted per person.

Q34. I’ve received a successful Result email, how do I get my Download Pounds?

Embedded within your result email will be a QR code, once at Download you will need to bring this to the Loyalty Area and join the queue which matches the value of Download Pounds you’ve been rewarded (e.g. if rewarded £20 – Join the £20 queue).

Next, show your unique QR Code, Weekend Wristband and valid Photo ID (see Q38) to the Loyalty Team. This can either be on a mobile device (ideally, to save paper) or printed out. You must also bring valid, Photo ID (See Q35).

If showing on mobile – Please make sure your screen is uncracked, you have enough battery to turn the brightness up fully (for scanning), and 4G/Wifi to load the email before arriving at the Loyalty Area.

We will then match your Photo ID with your face, and the information embedded within your unique QR Code with our system. If everything checks out we will then hand over your Download Pounds to the amount specified.

Q35. What is a QR Code?

A QR Code is a machine scannable image that works in the same way as a barcode, and contains specific information about you; including your name, the amount you’ve been rewarded, and your Loyalty ID.

Once issued a unique QR Code it only be scanned once in exchange for Download Pounds. Once it has been scanned it will instantly become void.

Q36. Where is the Loyalty Area?

The Loyalty Area can be located in the Main Arena at Download. Once available, please see the Arena Map for the exact location.

Q37. What are the Loyalty opening times?

The Loyalty Area will open at the same time as the Main Arena each day, and will remain open during the following times:

Friday: 12am – 6pm

Saturday: 10am-1pm

Although fast moving, we anticipate there to be lengthy queues to collect Download Pounds throughout Friday. To avoid or minimise queuing, we recommend visiting during either Wednesday or Thursday opening hours.

Note: Opening times are TBC and subject to change (i.e. if there are delays opening the Main Arena). Correct opening times will also be displayed at the Loyalty Area.

Q38. What types of Photo ID will you accept?

We will accept the following types of Photo ID:

  • Valid Passport (photocopies will be accepted)
  • Full or provisional photo card driving licence issued by the DVLA for UK/EU customers (any photo card driving licences issued between 1998 and 2007 will need a second form of ID)
  • Citizen card
  • PASS Card
  • Valid UK card bearing PASS hologram
  • Military ID

Note: Credit/ debit cards are NOT valid forms of ID, as a photo is required.

Q39. What should I do if my name has changed since applying?

You can provide an old / expired form of valid Photo ID, however please make sure the name on your (old) ID matches the name on your application, and the photo still clearly resembles you.

Q40. Can someone I know collect my Download Pounds for me?

No. You must collect your Download Pounds yourself. You will need a Photo ID to collect your Download Pounds, which must match both your face and the information embedded within your unique QR Code.

Note: Carers/PAs can collect Download Pounds on behalf of those unable to reach the Loyalty Area themselves. To do this they must bring that persons’ Photo ID, QR Code and be wearing a PA/Carer wristband.

Q41. Where can I spend my Download Pounds?

Download Pounds can only be spent at the following locations in the Main Arena:

  • Official merchandise stands on Download Festival branded merch only. Download Pounds are not redeemable against band / artist merch.
  • Main bars in the Arena only. This does not include speciality bars e.g. Rocktail Cocktail, The Danish Quarter, Bulleit Bar etc.

Note: Download Pounds are not redeemable at any food stalls, or anywhere outside of the Main Arena perimeter.

Our 2022 Application Form is now closed.