Download 2021 Cancellation FAQ’s
Download 2021 will no longer be going ahead. Please see below for FAQs relating to DL2021 tickets.
How do I receive a refund for my DL2021 ticket?
Ticketmaster will be sending an email with details of the refund process to all ticket holders, please check your junk folder if you have not already received this. You will be given the option to receive a refund or you can choose to retain your ticket for DL2022. The deadline to complete this form is 8th March 2021 at 17:00: customers who have not completed the form by this date will be automatically refunded. The latest you can expect to receive your refund will be 5th April 2021.
Can I transfer my DL2021 ticket over to next year’s event instead of receiving a refund?
Yes, Ticketmaster will provide you with an option to transfer your ticket to DL2022.
I have booked my tickets with another ticketing agent that is not Ticketmaster, what do I need to do?
Your ticketing agent will be in touch with information on how to request a refund or opt to retain your tickets for DL2022. Please contact your ticketing agent’s customer service directly if you have not heard from them yet.
Will DL2022 have the same line up as DL2021?
Can I transfer add-on services (campervan, RIP camping and parking passes etc.) as well as my ticket to next year’s event?
Yes, you will be able to transfer all extras as well as your DL2021 ticket.
I would like to transfer my add-on services (campervan, RIP camping and parking passes) across to next year’s event and claim a refund for my DL2021 ticket. Is this possible?
No, unfortunately you can only transfer add-on services if you are also transferring your DL2021 ticket to next year’s event.
Will Download 2022 campervan passes be going on sale?
Campervan passes for 2022 have sold out. If you are looking for a campervan ticket, please be sure to check the site regularly for customer returns.
I have an instalment plan for my DL2021 ticket. Will I receive a full refund for every instalment I have paid?
Yes, all instalments you have paid will be refunded.
I have contacted Ticketmaster regarding my refund but still haven’t heard back. What do I do?
We’re sorry you haven’t heard back from Ticketmaster, they are extremely busy at the moment. You can contact Ticketmaster here.
I haven’t purchased a ticket for DL2021 but I would like to attend the festival next year. When are DL2022 tickets on sale?
General sale tickets for DL2022 go on sale 10am, Friday 5th March 2021.