We’ve been closely monitoring this unprecedented situation and it’s become clear that it just isn’t possible for the 2020 festival to go ahead. This decision hasn’t been taken lightly and we’re beyond disappointed, we extend our heartfelt apologies to all of you – we really did try to make this work.

Please rest assured we will be back next year. Now, more than ever, we need the Download spirit to thrive and offer support to those that need it most. We’ll do our best to put together an amazing line up for you in 2021 and can’t wait to see you all then. Thank you, as ever, for your continued support.

We are working closely with our ticketing partners now and they will be in touch very soon to process your refund, or, if you prefer, you can retain your ticket and carry it over to next year. Look out for an e-mail from your ticketing agent very soon and please only contact them if you have not been contacted after 5 days as they are very busy at this time.

How do I receive a refund for my DL2020 ticket?

Ticketmaster have sent an email with details of the refund process to all ticket holders, please check your junk folder if you have not already received this. You will be asked to fill out a form stating your preference for a refund or you can retain your ticket for DL2021. The deadline to complete this form is 10th April 2020; customers who have not completed the form by this date will be automatically refunded.

Ticketmaster has started to process refunds for DL2020 tickets. Due to the extraordinary circumstances and the amount of bookings to process, this is taking longer than expected. The latest you can expect to receive your refund will be 1st May 2020.

Can I transfer my DL2020 ticket over to next year’s event instead of receiving a refund?

Yes, Ticketmaster will provide you with an option to transfer your ticket to DL2021.

I have booked my tickets via another ticketing agent that is not Ticketmaster, what do I need to do?

Your ticketing agent will be in touch with information on how to request a refund or opt to retain your tickets for DL2021. Please contact your chosen ticketing agent’s customer service directly if you have not heard from them yet.

Will DL2021 have the same line up as DL2020?

The line up for DL2021 is still TBC and will be announced later in the year.

Can I transfer add-on services like campervan and parking passes as well as my ticket to next year’s festival?

Yes, you will be able to transfer all extras as well as your DL2020 ticket.

I want to transfer my add-on services (campervan passes etc.) across to next year’s event and claim a refund for my DL2020 ticket. Is this possible?

No, unfortunately you can only transfer add-on services if you are also transferring your DL2020 ticket to next year’s event.

I have an instalment plan for my DL2020 ticket. Will I receive a full refund for every instalment I have paid?

Yes, all instalments you have paid will be refunded.

I have contacted Ticketmaster regarding my refund but still haven’t heard back. What do I do?

We’re sorry you haven’t heard back from Ticketmaster, they are extremely busy processing refunds for a large number of customers. You can contact them here.

I haven’t purchased a ticket for DL2020 but I would like to attend the festival next year. When are DL2021 tickets on sale?

General sale tickets for DL2021 will go on sale later in the year. Please sign up to our mailing list to be the first to hear when this is.

Please ensure you have read and agree to our terms and conditions purchasing your tickets.

• Ticket and Entry Terms and Conditions
• Intalment Plan Terms and Conditions
• Campervan Campsite Regulations
• Eviction Policy