How do I receive a refund for my DL2020 ticket?

Ticketmaster have sent an email with details of the refund process to all ticket holders, please check your junk folder if you have not already received this. You will be asked to fill out a form stating your preference for a refund or you can retain your ticket for DL2021. The deadline to complete this form is 10th April 2020; customers who have not completed the form by this date will be automatically refunded. The latest you can expect to receive your refund will be 22 April 2020.

Can I transfer my DL2020 ticket over to next year’s event instead of receiving a refund?

Yes, Ticketmaster will provide you with an option to transfer your ticket to DL2021.

I have booked my tickets via another ticketing agent that is not Ticketmaster, what do I need to do?

Your ticketing agent will be in touch with information on how to request a refund or opt to retain your tickets for DL2021. Please contact your chosen ticketing agent’s customer service directly if you have not heard from them yet.

Will DL2021 have the same line up as DL2020?

The line up for DL2021 is still TBC and will be announced later in the year.

Can I transfer add-on services like campervan and parking passes as well as my ticket to next year’s festival?

Yes, you will be able to transfer all extras as well as your DL2020 ticket.

I want to transfer my add-on services (campervan passes etc.) across to next year’s event and claim a refund for my DL2020 ticket. Is this possible?

No, unfortunately you can only transfer add-on services if you are also transferring your DL2020 ticket to next year’s event.

I have an instalment plan for my DL2020 ticket. Will I receive a full refund for every instalment I have paid?

Yes, all instalments you have paid will be refunded.

I have contacted Ticketmaster regarding my refund but still haven’t heard back. What do I do?

We’re sorry you haven’t heard back from Ticketmaster, they are extremely busy processing refunds for a large number of customers. You can contact them here.

I haven’t purchased a ticket for DL2020 but I would like to attend the festival next year. When are DL2021 tickets on sale?

General sale tickets for DL2021 will go on sale later in the year. Please sign up to our mailing list to be the first to hear when this is.

View the Download 2019 map on our website or in our Download Festival App.

Beware of unauthorised ticket agents and individual re-sellers  (including tickets offered on eBay, Gumtree and Craigslist, Instagram and Facebook and re-sale sites such as Viagogo and Stubhub), buying from them can be a lot of trouble. It’s possible you’ll pay over the odds for a ticket that may have never existed or might never materialise.

If you have been the victim of a ticket scam please report the website to Action Fraud.

We have compiled a guide to avoiding touts and unauthorised websites and agents. We recommend you DO NOT BUY from these sites. We the promoter (Festival Republic) have not supplied any of these sites with any festival tickets and cannot guarantee the authenticity of any tickets they may be offering for sale.  For more information see our Anti Tour Guide.

If you would like confirmation that a website is authorised or not, you can call our information line on 020 7009 3001.

We monitor the internet and do what we can to prevent fraudulent activity but the best way to prevent fraud is to not risk buying from unauthorised sources..

Please ensure you have read and agree to our terms and conditions purchasing your tickets.

• Ticket and Entry Terms and Conditions
• Intalment Plan Terms and Conditions
• Campervan Campsite Regulations
• Eviction Policy