Buy your Download Festival ticket directly though our website, or via the below approved ticket agents.
Instalment plans are available for all ticket types except RIP via Ticketmaster and can be split at basket-level to include any extras like parking passes.
Log into your Ticketmaster account at any time to make payments, update your card details or view your payment schedule.
Alternatively, you can pay using PayPal in 3 interest-free instalments. Simply select this option on the checkout page.
Please note upgrades or exchanges are not available if purchased on Resale or through any other official ticket agent or third-party platform
If you have upgraded to RIP or the Rock Retreat from standard tickets, email both order numbers to download@vipnation.co.uk for a refund on your standard ticket order. Please note, the deadline to apply for a refund is Friday 28th May 2027 to ensure it can be processed ahead of the festival. Both orders must be via the approved ticket agents and have matching booker details.
If you have a question relating specifically to your ticket purchase, you will need to contact the ticket agent you purchased your ticket from directly, customer service contacts details below.
Alternatively, please contact our Customer Services Team at info@downloadfestival.co.uk.
For assistance with RIP Rock Retreat or other premium upgrades, please contact Ticketmaster as below or download@vipnation.co.uk.
Yes – all children will require a ticket for Download Festival.
(Don’t worry, children aged 0–4 – under 5s – still go free with a paying adult)
We want everyone – especially our youngest rockers – to enjoy the festival safely and comfortably.
Please make sure to read our ‘Bringing children to Download’ guide before attending.
Ticket Requirements by Age
Under 5s (ages 0–4)
- Entry is free, please add an Under 5s Free Ticket to your booking when purchasing your adult tickets. If you have already purchased a ticket and still need to add on a 0 – 4 ticket, please contact your ticketing provider. If you have booked with Ticketmaster and have an adult ticket in your account, you can add an Under 5s ticket to your booking by logging into your account and selecting the Under 5s option in upsells.
- Must be accompanied by a ticket-holding adult
- If you have purchased your ticket via resale, please email Ticketmaster direct who will add an Under 5s Ticket to your booking
Ages 5–12
- Must purchase a Child Ticket
- Must be accompanied by a ticket-holding adult aged 18 or over
Ages 13–15
- Must purchase an Adult Ticket
- Must be accompanied by a parent or guardian aged 18 or over
Ages 16–17
- Must purchase an Adult Ticket
- Do not need to be accompanied by an adult
Proof of Age Requirements
Parents may be asked to provide ID with proof of age for both themselves and their children.
Accepted forms of ID include:
- Passport (original – no photocopies)
- Full or provisional driving licence
- Proof of Age Card bearing a PASS hologram
- Ministry of Defence identity card
- National Identity Card issued by an EU member state
Souvenir tickets can be purchased via Ticketmaster, giving you a physical memento, sent to you via post after the festival.
At times you may be required to show a valid form of ID whilst at Download Festival, where we also operate a Challenge 21 Policy on site at our bars and tobacco stalls. We accept the following types of ID:
- A Passport (not a photocopy)
- Full Driving Licence or Provisional Licence
- A Proof of Age Card bearing a PASS hologram
- A Ministry of Defence identity card
- A National identity card issued by an EU member state
Take a look at our terms and conditions for Ticket and Entry, Payment Plans, Campervan and Caravans, and Competitions.