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Information

Read up on all the essential info for Download Festival 2018 covering everything from tickets to travel and much more!

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Event Info

Box Office Opening Times

Wed 8am – Midnight

Thurs 8am – Midnight

Fri 8am – Midnight

Sat 9am – 10pm

Sun 9am – 10pm

Bag restrictions

Your safety is our priority and we’ve put in place all necessary measures to maximise public safety, working closely with local authorities at the highest level. We ask that you also play a part in keeping Download Festival safe and secure, so please take note of our messages below, pack accordingly and stay strong together.

All festival goers will be subject to extra searches of their vehicles, bags and their person.  Please be patient if there are longer queues than normal. We request that you cooperate with any security requests and searches. Please pack light!

CCTV recording is in operation throughout the festival site for public safety and crime prevention.

We strongly advise you do not bring a bag into the Arena as there will be long queues while all bags are searched. If you do wish to bring a bag into the Arena please ensure that it is no bigger than A4 sized 8.27”x11.69”. There is a limited to one A4 sized bag per person permitted into the Arena.

bags

Festival Map

Plan your weekend or day at #DL2018 with our Festival Map featuring the arena, campsite, car parks and site entrances.

View the map below or download a PDF version.

Festival Map

Opening Times

The general campsites open at 12pm Wednesday 6th June until 12pm Monday 11th June.

The Arena opens at the following times:

Friday – 12.00pm
Saturday – 10.00am
Sunday – 10.00am

*Please note these times are approximate and subject to Health And Safety checks prior to each opening.

Things You Can/Can’t Bring

ITEM

ARENA

CAMPSITE

Alcohol

N

Y (not excessive amounts)

Any Alcohol in possession of anyone under 18

N

N

Excessive Amounts of Cigarettes (more than personal consumption)

N

N

Excessive Amounts of Food (more than personal consumption)

N

N

Glass

N

N

Paper Lanterns or Sky Lanterns

N

N

Illegal Substances

N

N

Unidentifiable Subtances

N

N

New Psychoactive Substances(NPS)

N

N

Nitrus Oxide and any associated equipment (Balloons, Co2 dispensers, cream dispensers)

N

N

Legal Highs

N

N

Portable Laser Equipment and Pens

N

N

Blowtorches

N

N

Unofficial Tabards or Reflective Jackets

N

N

Animals (Other than Guide Dogs or  Hearing Dogs)

N

N

Fireworks/Pyrotechnics

N

N

Flares/Distress Flares

N

N

Generators (Exemption for generators in caravans)

N

N

Any Goods with unauthorised festival logos

N

N

Any Good for unauthorised trading

N

N

Any items which may reasonably be considered for use as a weapon

N

N

Individual camping gas canisters (exemption for gas canisters fitted within campervans).

N

N

Any items which may cause danger, offence or disruption to any other person

N

N

Portable stoves with gas canisters built in (stoves will be returned)

N

N

Aerosols over 250ml

N

N

Airhorns and megaphones

N

N

Sound systems

N

N

Drones

N

N

Petrol Burners

N

N

Deodorant Roll On

Y

Y

Cutlery

N

Y

Tin Openers

N

Y

Perfume in small bottles

Y

Y

Medication (if accompanied by a doctors note / prescription or if it is recognisable

Y

Y

Small hammers for pitching tents

N

Y

The following stoves:

SEE BELOW

SEE BELOW

Meth Stoves Inclusing Fuel

N

Y

Trangia Stoves

N

Y

Solid Fuel / Hexi Stoves

N

Y

Gel Stoves

N

Y

Green Base Camp Cooker

N

Y

Firelighter Stoves

N

Y

Gas Canisters / cylinders in campervans

N

Y (Only if fitted professionally)

Alcohol if not in glass bottles or in the possession of an under 18.

N

Y

Cameras, film or video equipment

Y* (Lens <6”)

Y

Audio Recorders

N

Y

Leatherman Multi Tools

N

Y

Food Hampers / Cool Bag / Boxes (if food is for personal consumption

N

Y

Drinks Bottles (other than sealed plastic water/soft drinks bottles under 500ml)

N

Y

Cans

N

Y

Camping Equipment

N

Y

Golf Umbrellas

N

Y

Umbrellas

Y

Y

Firewood

N

N

Flags with Poles

N

Y (there will be some exclusion zones for this)

Flags without Poles

N

Y

Chairs

Y

Y

 

We strongly advise you do not bring a bag into the Arena as there will be long queues while all bags are searched. If you do wish to bring a bag into the Arena please ensure that it is no bigger than A4 sized 8.27”x11.69”. There is a limited to one A4 bag per person being carried into the Arena at this year’s festival.

 

Bag restrictions

*In the Arena cameras are normally permitted for personal use. Cameras with lens of over 6” will not be allowed through the Arena entrance. Professional cameras and video / audio equipment are strictly prohibited. Live video / audio recordings made without the permission of the artiste or premises licence holder are prohibited.

Please note: It is now illegal to be in possession of a firework, flare or smoke bomb at a music festival. Please do not bring these items to site.

Download Festival Loyalty Scheme FAQs

The Download 2018 Loyalty Scheme has now closed. All applicants before the 31st March  deadline have been sent a result email to confirm if they’ve been accepted or rejected.

All those who received rejection emails, and then either correctly re-submitted or updated their profile, will have been sent another result email. If you have not received a result email, assume your re-submitted application was incorrect and rejected.

What is the Download Festival 2018 Loyalty Scheme and how does it work? ​

Year after year Download is an unforgettable experience, and we couldn’t do it without you, the fans. As a thank you and to honour the incredible Download family (the most loyal of all festival fans), we introduced a scheme that rewards this.

If you’ve been to Download once and are coming back for the whole weekend in 2018, you’ll be able to apply for a £20 voucher. 2 previous weekend visits plus this year will get you a £30 voucher, 3 previous years and this year qualify for a £40 voucher, and 4 previous times, or more, plus this year will get you a £50 voucher. See the breakdown below:

Attended once + Attending in 2018 = £20
Attended twice + Attending in 2018 = £30
Attended three times + Attending in 2018 = £40
Attended four times of more + Attending in 2018 = £50

1 + 2018 = £20

2 + 2018= £30

3 + 2018 = £40

4 + 2018 = £50

Important dates:

Applications open 00:01 on 19th Feb 2018.

Applications close 23:59 on 31st March 2018.

Decisions communicated via email on 16th April 2018.

No more Loyalty enquiries will be accepted after 1st May 2018. All decisions are final.

I’ve been accepted previously; do I need to apply again?

No, all successful applicants from last year were automatically enrolled in this year’s Loyalty Scheme and emailed with instructions.

Can I use my Download 2018 ticket in this scheme?

Yes. If you haven’t yet, get your 2018 weekend tickets here.

Who is eligible to apply?

We accept applicants who went to Download for the full weekend. Unfortunately no day tickets will be honoured.

For example, if you’ve been to Download 4 times, from which one of the years was a day visit, you’ll only be able to apply for a £30 voucher as your day ticket won’t be accepted.

Can my teenage child also apply?

Our ticket prices are based on age tiers. We only accept Loyalty applications made for Fully Priced Adult Weekend Tickets (13 years old and above). Please refer to our Ticket Terms and Conditions.

Can Carers and PAs apply?

We only accept applications made by fully paying Adult Weekend (aged 13+) customers (3 or 5 days).

My tickets to Download were a gift. Can I still apply for Loyalty vouchers?

Yes. If your tickets were a gift, you’ll need to provide the main booker’s account information on your application. Please check that the main booker is satisfied with you providing this information.

Unfortunately we can’t accept competition or promoter gift tickets as those don’t fall under Accepted category, please see above.

I can’t find the necessary reference numbers, or don’t have them anymore. What do I do next?

You’ll need to contact the ticket agent you booked your tickets with. Please allow extra time for communication with your ticket agent as the deadline won’t be extended.

If you bought your tickets in the box office onsite, or in a ticket shop, drop us an email on [email protected] and we’ll advise you further. Please allow time for us to get back to you and for yourself to fill in the necessary fields before the deadline.

For what period of time can I make my application?

Due to data privacy laws we, and ticket agents we work with, are only allowed keep customer information for up to 7 years. Please don’t make any claims for 2011 or prior years.

We booked our tickets as a group of 6. Will each of us be able to receive a voucher?

Yes. Every person needs to apply separately providing the main booker’s account information outlined on the form, but the email address you use always has to be yours. The same applies for applications made with a friend/partner/family member. We need this information to confirm authenticity of your application.

Unfortunately we won’t be able to process any joint group bookings or applications made for more than 6 people.

My email address has been used and I’m unable to submit my application.

In the event your email address has been used, try searching for a confirmation email in your inbox. Our confirmation emails include a copy of details entered in the application and will help determine whether someone else used it by mistake. In case someone else used your email address to benefit from this year’s Loyalty scheme, contact us immediately at [email protected]

I submitted my application but haven’t received the confirmation email.

Please check your Junk/Spam folders and give it a couple of days to arrive. Your inbox might be full or your email host’s spam filters are taking longer to decide whether to pass it to your inbox.

In rare cases, this means you didn’t submit the form correctly. In that case, please go back and apply again making sure you click ‘Submit’ button on the last page of the form.

I made a mistake on my application. Can you change it for me?

Unfortunately we are unable to amend any personal information on the form or add any information to your application.

How do I claim my voucher?

Simply show your barcode at the Loyalty booth at the festival; either on your smart phone, tablet or printed out. Make sure you bring photo ID with you to claim your voucher.

If your phone screen is cracked, please have a printed copy of your voucher in case our scanners can’t pick up the code.

I don’t have a printer. Can you scan my barcode on my phone?

Yes, we can scan your barcode straight from your phone. Make sure it is charged and screen isn’t cracked!

What types of ID will you accept?

We will accept the following ID: EU Passport (photocopies are accepted), Full or provisional photo card driving licence issued by the DVLA (any photo card driving licences issued between 1998 and 2007 will need a second from of ID), Citizen Card, Validate_UK, Valid UK card bearing PASS hologram, PASS card, Military ID.

What if my name has changed?

In the event your name has changed, please state that on page 1 of your application and provide us with your previous name. Your current name has to match the name on your ID in order to collect your vouchers.

Can someone I know collect my vouchers for?

We need to check your ID against your barcode in order to issue your vouchers, grab a drink and join the line!

Where and when can I collect my £20/£30/£40/£50 vouchers?

You can collect your vouchers at the Download Loyalty Collection – close to the main gate. The collection point will be open as soon as the Arena opens until 7pm on the Friday, Saturday and Sunday of the festival. They will cease being accepted as tender when the Arena closes on Sunday evening.

What can I use my vouchers for?

Vouchers can only be used in the Arena. You can use your vouchers on Official Download merchandise stands in the Arena, selected food vendors in the Arena and selected Bars and Stands serving alcohol in the Arena. No change is given, vouchers are in multiples of £5. E.g. If an item is £9 and you have £10 to spend, you’ll lose the £1 difference, it will not be given in change. OR, if the item is £6 you’ll need to top up by £1 if you have, for example, one £5 voucher to use. The £2 cup deposit scheme is not included and you must pay for this with cash.

I’m not coming to Download 2018 anymore. Can I give my voucher to a friend?

Vouchers are non-transferrable and must be claimed by the individual who applied for them.

What if I have unspent vouchers from Download 2017? Can I use them this year?

As stated in our Voucher Terms and Conditions, those vouchers are non-transferable and expired as tender when the Arena closed on Sunday evening 11 June 2017.

What if I don’t spend all my vouchers at Download 2018. Can I use them at Download 2019?

No, they do not roll over each year. Stay tuned for info on the next Loyalty Scheme.

The voucher I received is for a smaller amount I applied for. Will you reconsider?

Resubmissions will be accepted between 5pm on Monday 16 April until 12pm on Monday 23 April 2018.

I applied but I haven’t heard from you. What do I do?

All applications made in full would have received an automatic confirmation email immediately after submitting the form. Check your Junk/Spam folders in the first instance. If you did not receive a confirmation email, get in touch at [email protected] from the email address you made the application from, with your name, ticket agent and your ticket account number. Please note this could be due to a typo in the email address you provided on your application. We will be processing 2018 Loyalty enquiries until 1 May 2018.

I applied with a friend/partner/family member. They were issued a voucher but I’m still waiting.

As stated on the application form, all applications had to be made individually using your own email address. One voucher would be issued per application, only one application per person.

My application was rejected. Why?

This could be for a number of reasons. It is possible that the information you provided did not match information with the Ticket Agent you specified, or that there were discrepancies in any of the information you provided, or reference numbers you entered may have been for Day Tickets and we only accept Weekend Tickets.

Resubmissions will be accepted between 5pm on 16 April to 12pm on 23 April 2018.

Please ensure you have read our Download Loyalty 2018 Voucher Terms and Conditions.

 

 

Loyalty Scheme 2018 T&Cs

The Download 2018 Loyalty Scheme has now closed. All applicants before the 31st March  deadline have been sent a result email to confirm if they’ve been accepted or rejected.

All those who received rejection emails, and then either correctly re-submitted or updated their profile, will have been sent another result email. If you have not received a result email, assume your re-submitted application was incorrect and rejected.

These Terms and conditions (T&Cs) incorporate, and should be read together with Download Loyalty FAQs, Voucher T&Cs, any Vendor’s T&Cs or festival regulations, which you can obtain from the Festival website.

a)      New applications have to be made through our form [hyperlink] in full and in the timeline specified in Our FAQs.

b)      Returning Download Loyalty customers who were successful and redeemed their vouchers onsite should not need to take any action. An email was sent to everyone on Tuesday 20 February 2018 specifying the route of action. If you have not received that email and would like to claim this year, it is your responsibility to get in touch with us.

c)      We only accept fully paying customers who can provide proof of purchase/order outlined in the application form (including reference numbers, booker information and years attended).

d)      We will only accept applications made for full weekend tickets between 2012 and 2018.

e)      All applicants need to adhere to our timeline for making applications and any queries made to Our inbox. These can be found in Our FAQs.

f)       All applications need to be made individually.

g)      We accept child applications providing they are 13 years old and above.

Age restrictions and children’s tickets

Children under 5 (Aged 4 or below) are not permitted at Download 2018. Child Tickets (5-12 years old) can be purchased with at least one adult ticket. Teenagers aged 13-15 years must have an adult ticket. Children under 16 years old must be accompanied by a parent or guardian aged 18 years or over.

If you are 16 or over you can attend alone.

We do not accept any parental or supervisory duty of care or liability for any under 18’s on site.

Merchandise

Didn’t manage to get your hands on the official Download 2017 t-shirt or Download Dog plushie? Fear not, our merchandise team are selling everything we have left.

Buy Merchandise

Lost Property

Any lost property found during the festival is taken to the Lost Property tent and kept for 28 days post show. For any lost property queries please email [email protected]

Download 2018 Dates

Download Festival will take place from 8th – 10th June 2018.

5 Night Camping and 5 Night Quiet Camping Tickets give you access to campsites from 12pm on Wednesday 6th June until 12pm on Monday 11th June 2018 and access to the Arena on all show days.

3 Night Camping and 3 Night Quiet Camping Tickets give you access to campsites from 10am on Friday 8th June until 12pm on Monday 11th June 2018 and access to the Arena on all show days.

Weekend Arena Tickets only gives you access to the Arena on all show days (Fri/Sat/Sun).

Valid ID

A valid form of ID may be needed throughout the event.  We have a Challenge 21 Policy on site and the following are accepted as ID on site for the bars and cigarettes:

  • A Passport (Not a photocopy)
  •  Driving Licence
  • A Proof of Age Card bearing a PASS hologram
  • A Ministry of Defence identity card
  • A National identity card issued by an EU member state

 

Terms and Conditions

Please ensure you have read and agree to our terms and conditions before purchasing your tickets.

Loyalty Scheme terms and conditions can be viewed, here.