If you have purchased tickets via Ticketmaster, they will be available within the official Download Festival app or the Ticketmaster app at a later date.
If you have purchased tickets via Big Green Coach, your ticket will be fulfilled by them directly at a later date.
Further information will be confirmed closer to the festival.
All Car Parking hangers including Campervan/Caravan will be sent out via post before the festival to the address linked to your booking. On the day, all you need to do is display your car park hanger for entry to the dedicated car park.
Motorbike customers will not receive a hanger, you will be sent a digital ticket which you scan on your way into the festival, you will then receive a wristband to attach to your vehicle.
If you have a question relating specifically to your ticket purchase, you will need to contact the ticket agent you purchased your ticket from directly.
Under 5s (ages 0-4 years) are allowed for free – no child ticket required, but must be accompanied by a ticket-holding adult.
5-12-year-olds must be accompanied by a ticket-holding adult over 18, and each child will require a child ticket.
13-15 years old must purchase an adult ticket and be accompanied by a parent/guardian over 18.
16-17-year-olds must purchase an adult ticket however do not need to be accompanied by an adult aged 18 or over.
Please note, Download Festival will contain acts unsuitable for children. We also recommend all young persons to have appropriate ear protection available.
Parents may be asked to provide ID with proof of age. Accepted forms of ID include a passport (not a photocopy), a full or provisional driving licence, a proof of Age Card bearing a PASS hologram, a Ministry Of Defence identity card or a National Identity card issued by an EU member state.
Families have the option to camp in our Mini Moshers Campsite. This will be for families of up to 6 people with at least one child 15 years old or younger. Applications for Mini Moshers will open at a later date, however, please note there is a limited capacity, and applications will be processed on first come, first served basis.
Resale along with instructions on how to sell your ticket will be available closer to the event.
We advise customers to only purchase tickets via official sellers such as Ticketmaster and Big Green Coach.
Beware of unauthorised ticket agents and individual re-sellers (including tickets offered on eBay, Gumtree and Craigslist, Instagram and Facebook and resale sites such as Viagogo and Stubhub). It’s possible you’ll pay over the odds for a ticket that may not be valid for entry.
If you have been the victim of a ticket scam, please report the website to Action Fraud.
For guidance on RIP, Rock Retreat or other premium upgrades, please contact Download@vipnation.co.uk
At times you may be required to show a valid form of ID whilst at Download Festival, where we also operate a Challenge 21 Policy on site at our bars and tobacco stalls. We accept the following types of ID:
A Passport (not a photocopy)
Full Driving Licence or Provisional Licence
A Proof of Age Card bearing a PASS hologram
A Ministry of Defence identity card
A National identity card issued by an EU member state