If you have booked tickets for Download 2025 with Ticketmaster or Gigantic, your tickets are now available to access via our official Download app. Check out our full guide on download your #DLXXII tickets.
If you have booked tickets for Download 2025 with Big Green Coach, See Tickets or Eventim, your tickets will be fulfilled by the ticket agent.
If you have booked with Ticketmaster or Gigantic, you can now access your tickets via the #DLXXII app by following the below steps:
Step 1: Claim your ticket in your Ticketmaster account (even if you purchased tickets through Gigantic you will need a Ticketmaster account as they’ll appear here).
Open the Ticketmaster email you received after purchase.
Click the “Accept Tickets” link.
Log in to your Ticketmaster account to officially claim your ticket. If you skip this step, your ticket won’t show up in the app.
Step 2: Download the official festival app.
Get the app from the App Store (iOS) or Google Play (Android).
Step 3: Log into your Ticketmaster account via the app.
Head to the ‘My Tickets’ section and follow the prompts to log into your account. Once you’ve claimed your ticket and logged in, your ticket will appear under the My Tickets tab.
Check out our full guide on downloading your #DLXXII tickets.
If you have booked with Eventim, See Tickets or Big Green Coach your tickets will be available direct from the ticket agent you booked from.
Buy your Download Festival ticket directly though our website, or via the below approved ticket agents.
To upgrade your standard ticket to RIP, purchase an RIP package and email both order codes to download@vipnation.co.uk for a refund on your standard ticket. The deadline to apply for an upgrade is Friday 30th May.
To upgrade a 3 night to 5 night ticket, purchase your 5 night ticket and contact Ticketmaster to arrange a refund for your 3 night ticket.
All car park hangers have now been sent for Download Festival 2025. On the day, all you need to do is display your car park hanger for entry to the car park. Motorbike customers will scan their digital ticket on the way in, in exchange for a wristband. If you haven’t received your car park hanger by midday on 5th June 2025 please get in touch with Ticketmaster.
Please contact our Customer Services Team at info@downloadfestival.co.uk. If you have already purchased your tickets please contact Ticketmaster.
Children under 5 years old (ages 0-4 years) can enter Download Festival for free (and do not require a child ticket) but must be accompanied by a ticket holding adult.
5-12 year olds require a child ticket and must be accompanied by a ticket holding adult.
13-15 years old must purchase an ADULT ticket and be accompanied by a parent / guardian over 18.
16-17 year olds must purchase an ADULT ticket however do not need to be accompanied by an adult aged 18 or over.
Please note Download Festival will contain acts unsuitable for children. We also recommend all young persons to have appropriate ear protection available.
Parents may be asked to provide ID with proof of age. Accepted forms of ID include a passport (not a photocopy), a full or provisional driving licence, a proof of Age Card bearing a PASS hologram, a Ministry Of Defence identity card or a National Identity card issued by an EU member state.
Families have the option to camp in our Mini Moshers Campsite. This will be for families of up to 6 people with at least one child 15 years old or younger. Applications for Mini Moshers are now open however please note there is a limited capacity, and applications will be processed on first come, first served basis.
Souvenir tickets can be purchased via Ticketmaster, giving you a physical memento, sent to you after the festival.
If you can no longer go to the festival, resale will be available through one of our authorised resale platforms nearer to the event.
For more information, please visit the ticket agent you originally booked with.
Ticketmaster – https://www.ticketmaster.co.uk/sell
Big Green Coach – https://www.biggreencoach.co.uk/faqs
Beware of unauthorised ticket agents and individual re-sellers (including tickets offered on eBay, Gumtree and Craigslist, Instagram and Facebook and resale sites such as Viagogo and Stubhub). It’s possible you’ll pay over the odds for a ticket that may not be valid for entry.
If you have been the victim of a ticket scam, please report the website to Action Fraud.
For guidance on RIP, Rock Retreat or other premium upgrades, please contact Download@vipnation.co.uk
At times you may be required to show a valid form of ID whilst at Download Festival, where we also operate a Challenge 21 Policy on site at our bars and tobacco stalls. We accept the following types of ID: