Accessibility

At Download, we aim to create an event that is accessible for all our customers.

Before applying for accessible facilities, please buy your Download ticket first.

Applications for the use of accessible facilities will open soon.

Once applications open, you will be able to apply for use of the facilities including:

• Raised Viewing Platforms
• Ground Level Viewing Areas
• Essential Companion Tickets
• Accessible Toilets
• BSL interpreting Services
• Accessible Campsite (with accessible toilets and showers plus charging points, a food and merchandise stand, lockers to rent)
• Campervan Pitches in the Accessible Campsite
• Changing Places Units
• Internal Accessible Shuttle Bus & Buggy Service
• Accessible Parking and Pick Up & Drop Off

In addition, there will be Sensory Calm Spaces, lowered service counters and accessible entrances lanes.

Customers staying in the accessible campsite, will be allowed to drive into the accessible campsite to unload their car, before parking in the accessible car park.

To contact the accessibility team, please email accessibility@downloadfestival.co.uk.

If you’re bringing prescribed medication, please ensure that your medication is in the correct packaging with the dispensary sticker intact and issued in your name.

If you need to bring in loose medication or medication that’s not in its original packaging, our accessibility team will be able to help you by providing an authorisation letter in advance.

FOOD

All Download customers are permitted to bring a small amount of food for personal consumption into the arena.

Accessibility customers are permitted to bring additional food in excess of the usual amount into the arena.

(This increased allowance applies to accessibility customers only and not to essential companions or friends and family).

DRINK

All Download customers are permitted to bring a sealed, unopened 500ml bottle of water or soft drink into the arena.

Accessibility customers are permitted to bring one sealed, unopened bottle up to 1.5l of water or soft drink into the arena.

(This increased allowance applies to accessibility customers only and not to essential companions or friends and family).

For security reasons, we ordinarily only permit customers to bring a small bag (A4 size) into the arena.

Accessibility customers are entitled to bring a bigger bag into the arena. (One bag only per accessibility customer).

To contact the accessibility team, please email accessibility@downloadfestival.co.uk.