Accessibility FAQs

The accessible campsite is positioned next to the main arena. The campsite has its own dedicated entrance into the arena.

Weekend accessible parking is positioned directly next to the accessible campsite – approximately 350m from the accessible campsite.

It will be sent to you by post nearer the time.

Due to limited capacity, we have a set number of accessible campervan spaces available.

All pitches have now been allocated, and we are currently operating a waiting list.

If you would like to join the waiting list, please email the team on accessibility@downloadfestival.co.uk

You will collect the essential companion wristband from the box office when you arrive at the festival. Every box office has an accessibility window, so you will be able to collect these from any box office you check in at.

Yes. Please contact us at accessibility@downloadfestival.co.uk so we can arrange this for you.

If you plan to attend Download with an essential companion, they must arrive at the event with you to collect their festival wristband.

Essential companions cannot arrive in advance as they will not be given entry into the festival.

No. Your additional guests are not able to get onto the accessible campsite before you have arrived at the festival.

We will be allowing customers to drive onto the accessible campsite while it is safe to do so. Please be aware of the following points:

• All customers will be directed to an allocated pitch.
• We cannot hold spaces for friends arriving later, groups must arrive together in order to camp together.
• Cars will be allowed onto the campsite until it is no longer safe to do so i.e. when the campsite becomes full, and cars can no longer safely enter.
• As such, it is unlikely that we will be able to allow cars into the campsite from Friday onwards so please bear this in mind.
• When cars are no longer safely able to access the campsite, our team will be available to assist with bags and luggage being carried to the campsite.

No. The accessible campsite is a secure space, strictly reserved for people who are registered to stay there.

The accessible campsite is a secure space, strictly reserved for people who are registered to stay there. As such, anyone not staying in the campsite will not be able to enter. You will be able to meet your friends in the arena or in District X.

You are allowed to bring a maximum of 3 additional people with you. There is a limit of 4 people per party. This is to ensure that we can accommodate as many accessibility customers who require the accessible campsite as possible.

Yes, there will be volunteers on-hand on the accessible campsite.

Accessibility customers are permitted to bring trolleys into the arena.

Please visit our RIP and VIP page for any queries about RIP packages, and please send any queries about accessibility, RIP packages, and essential companions to download@vipnation.co.uk.