If you have been separated from your child, please go to the nearest Campsite Help Hub or the Welfare Tent.
If you find a child that is lost, please stay where you found them and get someone else to alert security or go to the nearest Help Hub or to the Welfare Tent. Please don’t take the child anywhere, someone will come to you.
The safety and security of Downloaders is our number one priority. Here are ways that you can keep yourself and your fellow festival goers safe:
As well as our security staff throughout the festival and Welfare Tents, the full site is also monitored through an extensive CCTV system watched round the clock by a team at Event Control. We work closely with our security teams and Leicestershire Police to ensure our procedures are following best practices.
If you experience or witness a crime, please report it to a member of staff immediately. Try to report as much information as possible such as clothes the person is wearing, any facial features, where on site it’s occurred (note any landmarks nearby).
If anyone you don’t know comes to your tent, let a member of staff know immediately. Establish landmarks when you place your tent so that staff can help you if you cannot find it. Help Hubs in the campsite are staffed 24 hours as a place of safety and information.
If you are reporting the theft of a mobile phone or bank card, don’t forget to contact your phone provider or bank to have the handset / card blocked.
The Police Cabin is located within District X and open from 8am to midnight and files all crime reporting forms as well as offering victim support. If you need to report a crime outside of these hours, please speak to a member of staff.
We have multiple Welfare Tents at Download Festival that provide experienced, caring and confidential help as well as general assistance and advice. It also offers a recovery area for patients from medical and emergency shelter, with camper mats and sleeping bags.
The Welfare Tent in District X is open 24 hours. The Welfare Tent in the Main Arena is open whilst the Main Arena is open.
If you or a friend have become intoxicated or become anxious and need to take time out, welfare has a safe non-judgemental space available where you can rest and recover. They can put you in touch with friends and family if you’ve become separated and will make sure you make it home safe and well.
There will be Sensory Calm spaces located within the Main Arena. The aim of these spaces is to provide a safe, low-level stimulation and recalibration zone for any customers who need to use it.
We encourage all Downloaders to take appropriate action to protect their hearing whilst at the festival. Exposure to excessive noise for long periods of time can cause some serious adverse effects. Please consider the amount of time you are in the vicinity of excess noise and make use of ear protection where needed.
There are First Aid and Welfare Tent facilities available for the duration of the festival. Anyone who requires assistance should make themselves known to a member of staff who will be able to help.
The Main Medical Facility is located within District X next to the Welfare Centre – this will be open 24 hours. There is also a Medical Facility within the Arena near to the Arena Entrance – this will be open whilst the Main Arena is open.
Lost something at Download Festival?
During the festival, head to our Lost Property desk in the Main Arena (location will be shown on the site map) and log your lost item. Our dedicated team will cross check with everything that has been handed in to reunite items with their owners.
If there is a serious or life-threatening situation, please contact a member of staff immediately. In the unlikely event you cannot find someone, please call 999 immediately.
We have a firefighting team who are fully equipped to deal with fires as well as fire observation towers and fire extinguishers located throughout the campsite. Many of our stewards and security staff are also trained in fire safety for additional assistance.
We have medics throughout the festival who are fully equipped to deal with emergencies, as well as a hospital in District X, roaming patrols, a landing point for air ambulances if required as well as an emergency facility with full resuscitation, GP facilities / surgeries and psychiatric treatment.
If you’re bringing prescribed medication, please ensure that your medication is in the correct packaging with the dispensary sticker intact and issued in your name.
If you need to bring in loose medication or medication that’s not in its original packaging, our Customer Services team will be able to help you by providing an authorisation letter in advance.
Carbon monoxide (CO) is a colourless, odourless, highly poisonous gas that can kill in minutes. Never take a portable barbecue – or lit charcoal – into an enclosed space like a tent or caravan. Make sure exhaust fumes from generators are properly vented away from occupied areas.
If you think you have potentially be exposed to carbon monoxide gas from a BBQ or gas powered heater whilst at the festival, please contact our medical team immediately.
Symptoms of carbon monoxide poisoning include: